Customer Service Representative
7 days ago
About Aptino, Inc.
Aptino, Inc. is a dynamic organization dedicated to providing exceptional customer service.
We are currently seeking a highly skilled Customer Service Representative to join our team in Pune, MH (work from office).
This role will involve serving as the primary point of contact for customers, addressing their inquiries, resolving issues promptly and efficiently, and ensuring overall satisfaction.
The ideal candidate will possess excellent communication skills, a problem-solving mindset, and the ability to thrive in a fast-paced environment.
Key Responsibilities:
- Customer Interaction:
- Handle incoming and outgoing calls to provide accurate information about products, services, and company policies.
- Identify and resolve customer concerns in a timely manner.
- Escalate complex issues to the appropriate department or supervisor as needed.
- Data Management:
- Accurately document customer interactions, complaints, and resolutions in the system.
- Maintain and update customer records.
- Product Knowledge:
- Stay updated on company products, services, and promotions to provide informed assistance.
- Performance Metrics:
- Meet or exceed key performance indicators (KPIs) such as call quality, response time, and resolution rate.
Estimated Salary: ₹250,000 - ₹350,000 per annum based on experience.
Required Skills and Qualifications:
- Education: High school diploma or equivalent (Bachelor's degree is a plus).
- Experience: Prior experience in a customer service or call center role is preferred but not required.
- Skills:
- Excellent verbal and written communication skills.
- Strong problem-solving and decision-making abilities.
- Ability to multitask, prioritize, and manage time effectively.
- Proficiency in using computers and call center software.
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