International Voice Billing Support Associate

3 days ago


Pune, Maharashtra, India Tech Mahindra Full time
Job Summary

We are seeking an International Voice Billing Support Associate to join our team at Tech Mahindra in Hinjewadi. The successful candidate will be responsible for resolving billing issues, managing international inbound customer calls, and providing exceptional service.

Key Responsibilities
  • Resolve billing issues using query solving techniques and provide clear information.
  • Manage international inbound customer calls and resolve inquiries.
  • Listen actively to customer needs, concerns, and feedback, and respond appropriately.
  • Accurately document customer interactions and update records in the CRM system.
  • Collaborate with team members to resolve complex issues.
Requirements
  • Minimum 6 months of international voice experience.
  • Strong understanding of billing concepts, including recurring bills, billing cycles, due dates, prorate charges, auto-pay, and surcharges.
  • Experience resolving customer issues in billing.
  • Demonstrated communication skills.
  • Able to articulate thoughts clearly.
  • Ability to handle tough situations with customers.
  • Strong multitasking skills and ability to make fast decisions independently.
  • Willing to work in a 24/7 environment with rotational shifts.
  • Customer-centric approach and logical thinking.
Perks and Benefits

We offer a competitive salary package, including:

  • Cab facility both ways within transport radius.
  • Immense growth opportunities.

The estimated annual salary for this role is ₹1,200,000 to ₹1,800,000 based on industry standards and location.



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