Customer Support Representative for International Inbound Voice Process

4 days ago


Pune, Maharashtra, India Tech Mahindra Full time

Job Opportunity at Tech Mahindra

About the Role:

We are seeking a highly skilled Customer Support Representative to join our team at Tech Mahindra. As an International Inbound Voice Process professional, you will be responsible for managing customer calls with exceptional service and resolving inquiries in a timely and professional manner.

Key Responsibilities:

  • Resolve billing issues using query solving techniques and provide clear information to customers.
  • Manage international inbound customer calls with a focus on providing exceptional service and resolving inquiries.
  • Listen actively to customer needs and respond appropriately.
  • Accurately document customer interactions and update records in the CRM system.
  • Collaborate with team members to resolve complex issues.

Requirements:

  • At least 6 months of experience in international voice processes.
  • Strong understanding of billing concepts, including recurring bills, billing cycles, due dates, prorate charges, auto-pay, surcharges, service charges, and taxes.
  • Demonstrated communication skills and ability to articulate thought processes.
  • Ability to handle tough situations with customers and multitask efficiently.
  • Willingness to work in a 24/7 environment with rotational shifts.
  • Candidate must be customer-centric, have logical thinking, and be spontaneous.
  • Ensuring timely and professional responses to all queries is essential.

Perks and Benefits:

Benefits include cab facility, immense growth opportunities, loyalty bonus up to ₹20,000, and interview rounds consisting of UAT, Operations, and Versant (scoring above 58).



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