Global Customer Experience Representative

6 days ago


Pune, Maharashtra, India IGT Solutions Full time

We are seeking a talented individual to join our team as a Global Customer Experience Representative at IGT Solutions in Pune.

As a key member of our customer service team, you will be responsible for handling inbound customer inquiries via multiple channels (voice, chat, email) related to travel bookings, including flights and hotels.

You will maintain a high standard of service quality, adhering to Expedia's customer service guidelines and communicate effectively with customers to ensure a positive and helpful interaction.

The ideal candidate will possess excellent communication skills in English, both verbal and written, and have a minimum HSC or equivalent qualification, with a Bachelor's degree being a plus.

In addition to your technical skills, you will also need to be able to work in a fast-paced environment and adapt to changing priorities. You will have the opportunity to grow with our company and take on new challenges as you develop your skills and expertise.

This role offers a competitive salary of ₹20 lakhs per annum, along with performance incentives and additional benefits such as transport facility, pick-up and drop facility available, fully vaccinated, and 5 days working, 24*7 rotational shifts including night shifts, and 2 rotational week offs.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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