Customer Service Representative

1 month ago


Pune, Maharashtra, India IGT Solutions Full time

About the Role

IGT Solutions is seeking a skilled and customer-oriented English-speaking Customer Care Agent to join our dedicated customer care team.

As a Customer Care Agent, you will be the first point of contact for our customers, providing assistance and resolving their inquiries promptly and professionally. Your primary focus will be to ensure customer satisfaction, build positive relationships, and maintain a high level of service quality.

Key Responsibilities:

  • Deliver exceptional customer service via emails and phone calls
  • Answer emails, messaging, and manage outgoing voice phone calls from/to world-leading airlines customers, providing customer service support for queries related to flight changes or cancellations, lost baggage, claims

Requirements:

To succeed in this role, you will need:

  • Excellent writing and speaking skills in English (C1 level) is mandatory, with proficiency in English at B2 level
  • A customer-centric mindset with a strong dedication to delivering exceptional service
  • Problem-solving abilities to resolve customer issues effectively
  • Empathy to understand and empathize with customers' needs and concerns
  • The ability to collaborate with team members and contribute to a positive team environment
  • Flexibility to work in shifts and adapt to changing schedules based on business needs
  • Computer literacy, proficient in using computer systems, software, and CRM tools to manage customer interactions and information

What We Offer:

  • A competitive salary of Rs. 21,000/- net take-home monthly
  • Five days of working per week
  • Overtime paid
  • Incentive up to Rs. 8000/-
  • Referral bonus
  • Cab facility * chargable during day shift
  • Nine hours including break hours


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