Lead Customer Service Representative
2 weeks ago
About Lonavala Finest
At Lonavala Finest, we are dedicated to providing exceptional customer service and promoting a positive company culture. Our Pre Sales Executive plays a vital role in achieving this goal.
Key Responsibilities:
- Maintain conversion ratio by effectively pitching customers and following up with them via WhatsApp and Email.
- Ensure quality calls by maintaining a minimum talk time of 5 minutes for inbound calls and 3 minutes for outbound calls.
- Keep calm and positive attitude towards every call while taking care of first call resolution and adhering to SOPs.
- Identify customer dissatisfaction and anticipate their needs while answering call questions and clearing doubts without making false commitments.
Performance Metrics:
- Average hourly calls: minimum 25 calls
- Total talk time: 2 hours
- Outbound calls: minimum 3 minutes
- Inbound calls: minimum 5 minutes
Requirements and Qualifications:
- Candidate should have excellent communication and interpersonal skills.
- Ability to work in a team environment and maintain a positive attitude under pressure.
- Familiarity with CRM systems and ability to update relevant fields.
About the Role:
This is an exciting opportunity for a motivated and results-driven individual to join our Pre Sales team as a Pre Sales Executive. The successful candidate will be responsible for delivering exceptional customer service and contributing to the growth and success of Lonavala Finest.
Estimated Salary: ₹600,000 - ₹900,000 per annum
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