Lead Customer Service Representative

2 weeks ago


Pune, Maharashtra, India Lonavala Finest Full time

About Lonavala Finest

At Lonavala Finest, we are dedicated to providing exceptional customer service and promoting a positive company culture. Our Pre Sales Executive plays a vital role in achieving this goal.

Key Responsibilities:

  • Maintain conversion ratio by effectively pitching customers and following up with them via WhatsApp and Email.
  • Ensure quality calls by maintaining a minimum talk time of 5 minutes for inbound calls and 3 minutes for outbound calls.
  • Keep calm and positive attitude towards every call while taking care of first call resolution and adhering to SOPs.
  • Identify customer dissatisfaction and anticipate their needs while answering call questions and clearing doubts without making false commitments.

Performance Metrics:

  • Average hourly calls: minimum 25 calls
  • Total talk time: 2 hours
  • Outbound calls: minimum 3 minutes
  • Inbound calls: minimum 5 minutes

Requirements and Qualifications:

  • Candidate should have excellent communication and interpersonal skills.
  • Ability to work in a team environment and maintain a positive attitude under pressure.
  • Familiarity with CRM systems and ability to update relevant fields.

About the Role:

This is an exciting opportunity for a motivated and results-driven individual to join our Pre Sales team as a Pre Sales Executive. The successful candidate will be responsible for delivering exceptional customer service and contributing to the growth and success of Lonavala Finest.

Estimated Salary: ₹600,000 - ₹900,000 per annum



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