Customer Service Representative

3 weeks ago


Pune, Maharashtra, India Tech Mahindra Full time
Job Title: International Billing Support Specialist

We are seeking a highly skilled and experienced International Billing Support Specialist to join our team at Tech Mahindra in Pune.

About the Role:

This is an exciting opportunity to work with a leading global IT company, where you will be responsible for resolving billing issues, managing international inbound customer calls, and providing exceptional service to our clients.

Key Responsibilities:
  • Resolving complex billing issues using query solving techniques and providing clear and concise information to customers.
  • Managing international inbound customer calls with a focus on providing exceptional service and resolving inquiries in a timely manner.
  • Listening actively to customer needs, concerns, and feedback, and responding appropriately to ensure customer satisfaction.
  • Accurately documenting customer interactions and updating records in the CRM system.
  • Collaborating with team members and other departments to resolve complex issues.
Requirements:
  • At least 6 months of experience in international voice support.
  • In-depth knowledge of billing concepts, including recurring bills, billing cycles, due dates, prorate charges, auto-pay, surcharges, service charges, and taxes.
  • Experience in resolving customer issues related to billing.
  • Demonstrated excellent communication skills.
  • The ability to articulate thoughts clearly and concisely.
  • Strong ability to handle tough situations with customers.
  • Ability to multitask and take fast decisions independently.
  • Willingness to work in a 24/7 environment with rotational shifts.
What We Offer:
  • Cab facility both ways within transport radius.
  • Immense growth opportunities.
  • Loyalty bonus up to ₹20,000.
  • Timely and professional responses to all queries.
How to Apply:

Please submit your application through the usual channels. We look forward to hearing from you.



  • Pune, Maharashtra, India WNS Full time

    We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at WNS Pune. This exciting opportunity is perfect for individuals who enjoy interacting with customers, resolving issues, and providing exceptional service.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional...


  • Pune, Maharashtra, India Aptino, Inc. Full time

    About Aptino, Inc.Aptino, Inc. is a dynamic organization dedicated to providing exceptional customer service.We are currently seeking a highly skilled Customer Service Representative to join our team in Pune, MH (work from office).This role will involve serving as the primary point of contact for customers, addressing their inquiries, resolving issues...


  • Pune, Maharashtra, India Aptino, Inc. Full time

    Job SummaryWe are seeking a dedicated and customer-focused representative to join our team as a Customer Service Excellence Representative at Aptino, Inc.About the RoleThis role involves providing exceptional service by addressing inquiries, resolving issues, and ensuring customer satisfaction. The ideal candidate will have excellent communication skills, a...


  • Pune, Maharashtra, India Wipro Full time

    Job Summary:">We are seeking a Customer Service Representative to join our team at Wipro. As a key member of our customer support team, you will be responsible for providing exceptional customer service and ensuring that our clients receive the highest level of support.">About the Role:">In this role, you will be responsible for handling inbound and outbound...


  • Pune, Maharashtra, India IGT Solutions Full time

    IGT Solutions is HiringWe are seeking a highly skilled Customer Service Representative to join our team in supporting various administrative and operational functions within the airline process.Job Summary:The Customer Service Representative for Airline Operations will be responsible for ensuring efficient handling of passenger services, ticketing,...


  • Pune, Maharashtra, India eJAmerica Full time

    About eJAmericaeJAmerica is a top MNC with a dynamic team that excels in customer service. We are seeking an experienced Customer Service Representative to join our Live Chat team in Pune, India.


  • Pune, Maharashtra, India Tech Mahindra Full time

    International Inbound Billing RoleWe are seeking a skilled and experienced Customer Service Representative to join our team in Pune, India. As a Customer Service Representative, you will be responsible for resolving billing issues, answering customer inquiries, and providing exceptional service.The ideal candidate will have a minimum of 6 months of...


  • Pune, Maharashtra, India Tech Mahindra Full time

    Opportunity at Tech Mahindra Ltd\Come and work with a leading global provider of digital transformation, consulting, and business re-engineering services.\About the Role\We are looking for skilled Customer Service Representatives to join our International Inbound Voice team in Hinjewadi Phase 3. As a customer service representative, you will be responsible...


  • Pune, Maharashtra, India North American Consultancy Private Limited Full time

    Job OverviewWe are seeking a skilled Customer Service Representative to join our team at North American Consultancy Private Limited.


  • Pune, Maharashtra, India Tech Mahindra Full time

    Job OverviewWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Tech Mahindra. The successful candidate will be responsible for providing exceptional support to our international customers, resolving billing issues, and ensuring timely and professional responses to all queries.


  • Pune, Maharashtra, India IGT Solutions Full time

    Exciting Opportunity in Airline OperationsWe are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative for Airline Operations.About the Role:The successful candidate will be responsible for providing exceptional customer service to passengers, ensuring efficient handling of passenger services,...


  • Pune, Maharashtra, India IGT Solutions Full time

    About IGT SolutionsIGT Solutions is a leading provider of innovative solutions for the online travel industry.Job OverviewWe are seeking a highly skilled Customer Service Representative to join our team. The ideal candidate will have excellent communication skills and be able to provide top-notch customer service in a fast-paced environment.Key...


  • Pune, Maharashtra, India Tata Consultancy Services Full time

    At Tata Consultancy Services, we are seeking a highly skilled and dedicated Customer Service Representative to join our team as a Global Support Expert.About the Role:We are looking for an individual with excellent communication skills, who can provide top-notch customer service through voice calls and chat-based interactions. As a Customer Service...


  • Pune, Maharashtra, India eJAmerica Full time

    We are seeking a highly skilled International Customer Service Representative to join our global outreach team at eJAmerica. As an integral part of our international voice process, you will be responsible for handling inbound and outbound customer calls with exceptional communication skills.Key Responsibilities:Resolve customer queries efficiently and...


  • Pune, Maharashtra, India White Force Group Full time

    About White Force GroupWhite Force Group is a leading provider of customer-centric solutions, dedicated to delivering exceptional experiences to our clients. We are seeking a highly skilled Customer Service Representative to join our team.


  • Pune, Maharashtra, India IGT Solutions Full time

    Customer Service RepresentativeWe are seeking a skilled and customer-focused individual to join our dedicated team at IGT Solutions. As a Customer Service Representative, you will be the first point of contact for our English-speaking customers, providing assistance and resolving their inquiries promptly and professionally.This is an excellent opportunity to...


  • Pune, Maharashtra, India Tata Consultancy Services Full time

    Job OverviewTata Consultancy Services is seeking a skilled Customer Service Representative to join our team as a Global Support Specialist. In this role, you will be the primary point of contact for customers, providing exceptional service through both voice calls and chat-based interactions.Key Responsibilities:Handle inbound and outbound voice calls and...


  • Pune, Maharashtra, India Aptino, Inc. Full time

    About the RoleWe are seeking a dedicated and customer-focused professional to join our team as a Call Center Representative in Pune, India. This is an excellent opportunity to work in a fast-paced environment and provide exceptional service to our customers.


  • Pune, Maharashtra, India White Force Group Full time

    Job Description:We are seeking a skilled and enthusiastic Customer Service Representative to join our team at White Force Group.This role involves providing exceptional support to customers through various communication channels, including email, chat, and phone calls.The ideal candidate will be passionate about creating positive experiences and solving...


  • Pune, Maharashtra, India Aptino, Inc. Full time

    About Aptino, Inc.Aptino, Inc. is a dynamic organization seeking a dedicated and customer-focused Call Center Representative to join our team in Pune, MH. We are committed to delivering exceptional service to our customers, and we need the right individual to help us achieve this goal.