Customer Service Representative
3 weeks ago
We are seeking a highly skilled and experienced International Billing Support Specialist to join our team at Tech Mahindra in Pune.
About the Role:This is an exciting opportunity to work with a leading global IT company, where you will be responsible for resolving billing issues, managing international inbound customer calls, and providing exceptional service to our clients.
Key Responsibilities:- Resolving complex billing issues using query solving techniques and providing clear and concise information to customers.
- Managing international inbound customer calls with a focus on providing exceptional service and resolving inquiries in a timely manner.
- Listening actively to customer needs, concerns, and feedback, and responding appropriately to ensure customer satisfaction.
- Accurately documenting customer interactions and updating records in the CRM system.
- Collaborating with team members and other departments to resolve complex issues.
- At least 6 months of experience in international voice support.
- In-depth knowledge of billing concepts, including recurring bills, billing cycles, due dates, prorate charges, auto-pay, surcharges, service charges, and taxes.
- Experience in resolving customer issues related to billing.
- Demonstrated excellent communication skills.
- The ability to articulate thoughts clearly and concisely.
- Strong ability to handle tough situations with customers.
- Ability to multitask and take fast decisions independently.
- Willingness to work in a 24/7 environment with rotational shifts.
- Cab facility both ways within transport radius.
- Immense growth opportunities.
- Loyalty bonus up to ₹20,000.
- Timely and professional responses to all queries.
Please submit your application through the usual channels. We look forward to hearing from you.
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