Customer Service Ambassador

1 week ago


Pune, Maharashtra, India White Force Group Full time

About Us

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White Force Group is a leading organization in the industry, committed to delivering exceptional services to our clients.

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Salary Range

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The estimated salary for this role is ₹400,000 - ₹600,000 per annum, depending on experience.

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Job Description

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We are seeking a highly skilled Customer Service Representative to join our team. The successful candidate will be responsible for providing exceptional support to our customers through various communication channels.

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Key Responsibilities:

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  • Provide Exceptional Support: Respond to customer queries via email, chat, and phone calls, ensuring each interaction is handled with empathy, clarity, and professionalism.">
  • Solve Customer Challenges: Proactively address and resolve customer concerns by identifying the root cause and providing timely solutions.">
  • Deliver Delight: Create positive experiences by understanding customer needs, offering personalized assistance, and going the extra mile to ensure satisfaction.">
  • Maintain Performance Standards: Meet key customer support metrics, such as response time, issue resolution time, and customer satisfaction scores.">
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Requirements:

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To be successful in this role, you will need:

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  • Customer First Approach: A passion for creating positive experiences and solving customer problems with empathy and professionalism.">
  • Strong Communication Skills: Clear and articulate communication in both spoken and written formats, ensuring customers feel understood and valued.">
  • Problem-Solving Mindset: Enjoy tackling challenges and finding solutions proactively, while maintaining a calm and friendly demeanor.">
  • Adaptability: Willingness to work in rotational shifts, including weekends, and ability to thrive in a fast-paced, ever-changing environment.">
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Benefits:

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In addition to a competitive salary, we offer a range of benefits, including opportunities for professional growth and development.

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About the Role:

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This is an excellent opportunity for a motivated and customer-focused individual to join our team and contribute to our mission of delivering exceptional services to our clients.

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Contact Information:

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Please submit your resume to us at the specified contact point or mail it to us.



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