Customer Service Ambassador

20 hours ago


Pune, Maharashtra, India Centro Hotels Full time

About Centro Hotels

Centro Hotels, part of SARC Hospitality, is a leading hospitality brand focused on delivering exceptional guest experiences through thoughtful design, sustainability, and innovative service.

We are looking for a Customer Service Ambassador to join our team in Pune, India. The successful candidate will be responsible for providing warm and efficient service to our guests, handling check-ins and check-outs, and supporting the Front Office Executive and Front Office Manager.

Key Responsibilities:

  • Guest Reception: Welcome guests warmly upon arrival and provide a professional check-in and check-out process.
  • Room Allocation: Assist in assigning rooms based on guest preferences, special requests, and availability, ensuring a smooth arrival experience.
  • Handling Reservations: Manage reservations, cancellations, and modifications efficiently, ensuring accurate records in the hotel's property management system (PMS).
  • Guest Queries & Requests: Address guest inquiries and requests, providing information on hotel services, local attractions, and dining options.
  • Concierge Services: Assist with concierge services, such as booking transportation, event tickets, and dining reservations.

Qualifications:

  • Diploma or bachelor's degree in Hospitality Management or a related field.
  • Prior experience as a front desk agent, receptionist, or customer service associate in the hospitality industry is preferred.
  • Excellent communication and interpersonal skills, with a focus on guest satisfaction.
  • Strong organizational skills and attention to detail.
  • Ability to handle multiple tasks efficiently, even during busy times.
  • Familiarity with property management systems (PMS) and hotel booking software.
  • Proficiency in MS Office applications, particularly Word and Excel.
  • Flexibility to work in shifts, including evenings, weekends, and holidays.

What We Offer:

  • A competitive salary range of ₹35,000 - ₹50,000 per month, depending on experience.
  • Opportunities for career growth and development within SARC Hospitality.
  • A supportive and dynamic work environment that values teamwork and guest service.
  • Employee discounts on dining and events at Chirp Café and Bloom Event Space.
  • The chance to be part of a growing hospitality brand with a focus on innovation and excellence.


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