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Customer Success Ambassador
2 months ago
Are you passionate about ensuring customer satisfaction and driving long-term growth? We're seeking a skilled Client Success Associate to join our team at 2coms in Pune. This exciting opportunity offers a competitive salary of ₹8,50,000 - ₹12,00,000 per annum.
Job Description
We're looking for a highly motivated individual to onboard new customers, provide training, and offer support. Your strong communication skills will help build trust with clients, while your analytical mindset will identify potential issues and develop effective success plans. You'll collaborate closely with sales, marketing, and product teams to drive business growth and improve customer relationships. Key responsibilities include:
1. Onboarding new customers and delivering comprehensive training sessions.
2. Establishing strong relationships with clients and understanding their needs through regular check-ins and business reviews.
3. Monitoring customer health and identifying potential issues to implement timely solutions.
4. Collaborating with cross-functional teams to develop and execute success plans that meet client goals.
Requirements
To succeed in this role, you should possess excellent communication and interpersonal skills, be able to understand customer needs and technical concepts, and have proactive problem-solving skills. Familiarity with CRM software is also desirable. Additionally, you should be comfortable working in night shifts and have a PC or laptop with an active internet connection at home.
What We Offer
At 2coms, we value career growth and offer opportunities for professional development. Our collaborative work environment recognizes and rewards outstanding performance, while our competitive salary reflects the value we place on our employees' contributions. Join us as a Client Success Associate and embark on a fulfilling career journey.
