Customer Relationship Ambassador

20 hours ago


Pune, Maharashtra, India Gera Developments Full time
Job Title: Customer Relationship Ambassador

We are seeking an experienced Customer Relationship Ambassador to join our dynamic Customer Relations Team at Gera Developments.

About the Role:

The Customer Relationship Ambassador will serve as the primary point of contact for customers, focusing on resolving grievances, building strong relationships, and improving customer satisfaction. They will engage customers through direct communication, events, and personalized services, ensuring a positive experience throughout their journey.

Main Responsibilities:

  • Customer Engagement:
  • Act as the first point of contact for all customer grievances and concerns.
  • Engage with customers regularly through events, virtual connects, and collaborations with the brand.
  • Make in-person visits to customers twice a year, ensuring personalized attention (3 customer visits per day).

Key Performance Indicators (KPIs):

  • Resolving customer grievances and complaints efficiently.
  • BUILDING AND MAINTAINING STRONG CUSTOMER RELATIONSHIPS.
  • Improving overall customer satisfaction ratings.

Requirements:

  • Strong Communication Skills:
  • Able to communicate effectively with customers, both verbally and in writing.
  • Friendly and approachable demeanor.

Estimated Salary Range: ₹7 Lakhs - ₹10 Lakhs Per Annum

Gera Developments offers a competitive salary package, along with opportunities for growth and professional development. If you are passionate about delivering exceptional customer experiences and building long-lasting relationships, we encourage you to apply for this exciting opportunity.



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