Customer Relationship Specialist

1 week ago


Pune, Maharashtra, India NielsenIQ Full time

Unlock Your Potential in a Dynamic Environment

About NielsenIQ

We are the world's leading consumer intelligence company, delivering unparalleled insights into consumer buying behavior and growth pathways.

In 2023, we combined with GfK, bringing together industry leaders with a global reach spanning over 100 markets and covering more than 90% of the world's population.

The Role

We are seeking an exceptional Customer Relationship Specialist to join our team. As a key member of our Global Customer Service Center, you will be responsible for maintaining and enhancing customer relationships, ensuring timely and efficient delivery of customer requests using our proprietary platforms.

You will focus on providing quality support through effective task triaging and resolution, driving satisfactory customer experiences.

This role involves executing, monitoring, and continuously improving delivery management and service-related tasks, aligning with customer contractual terms and success criteria.

You will also work closely with our teams to implement process automation using tools like R, Python, or Excel Macros, and explore opportunities for AI/ML implementation.

This is an excellent opportunity to develop your skills and expertise in a dynamic environment, working closely with stakeholders and colleagues from diverse backgrounds.

Key Responsibilities
  • Triaging customer queries and requests across markets and customer category groups
  • Tracking actions for improvement as needed
  • Working closely with NielsenIQ teams for customer setup and maintenance on coding and database tasks
  • Executing process automation using tools like R, Python, or Excel Macros
  • Exploring opportunities for AI/ML implementation
Requirements
  • Bachelor's/Master's Degree in Business Administration, Analyst, Mathematics, Statistics, Economics, or related fields
  • Experience with R, Python, or AI/ML is a plus
  • Strong analytical skills and aptitude for data and operational processes
  • Excellent organization skills, meeting deadlines, and teamwork
  • Project management aptitude, including critical path, task sequencing, problem-solving, and attention to detail
Benefits
  • Flexible working environment
  • Volunteer time off
  • LinkedIn Learning
  • Employee-Assistance-Program (EAP)

Estimated Annual Salary: ₹10,00,000 - ₹15,00,000 depending on qualifications and experience.



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