Customer Success Specialist

2 weeks ago


Pune, Maharashtra, India Floatap Full time
About Floatap

Floatap Consultants is revolutionizing the way companies approach hiring by leveraging skill-based talent communities and providing tailored talent advisory services focused on fostering diversity and inclusion.


Job Overview

This full-time, on-site role as a Customer Success Specialist for Banking Clients at Floatap requires an individual to ensure customer satisfaction, provide analytical support, handle customer interactions, and deliver exceptional customer service on a day-to-day basis.

Responsibilities
  • Elevate customer satisfaction through proactive issue resolution and timely responses.
  • Support clients with data-driven insights, ensuring informed decision-making.
  • Cultivate strong relationships with clients, facilitating open communication and trust.
  • Develop and implement strategies to enhance customer engagement and retention.
Requirements
  • Outstanding customer satisfaction, customer support, and customer service skills.
  • Analytical and communication skills, with the ability to distill complex information into actionable insights.
  • Strong problem-solving abilities, with a focus on creative solutions.
  • Excellent interpersonal skills, enabling effective collaboration and relationship-building.
  • Ability to multitask and prioritize effectively, managing competing demands and deadlines.
  • Experience in a customer-facing role, with a proven track record of delivering results.
  • Bachelor's degree in a relevant field, such as business administration or marketing.
  • 1-3 years of experience in a similar capacity, preferably from the US or Europe region.
Salary Information

The estimated annual salary for this position is around $60,000-$80,000, depending on qualifications and experience.

How to Apply

To explore this opportunity further, please share your resume and connect with our Talent Community. For meaningful conversations and more opportunities, visit our LinkedIn page.



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