Customer Success Associate

7 days ago


Pune, Maharashtra, India Practicology Full time

Job Description:

At Pattern, we're looking for a Customer Success Specialist to join our team. This role involves managing day-to-day administrative and organizational tasks, as well as providing support to our customers through Zendesk. If you have excellent communication skills, a strong attention to detail, and a passion for delivering exceptional customer experiences, we'd love to hear from you.

Key Responsibilities:

  • Planning and executing day-to-day administrative and operational tasks
  • Collaborating with team members on various tasks and projects
  • Daily correspondence with customers through Zendesk
  • Resolving customer issues and inquiries in a timely and organized manner
  • Creating reports regarding monthly job-related activities

Requirements:

  • Proficiency in both spoken and written English communication
  • The ability to empathize, actively listen, and communicate clearly with customers
  • Experience working in seller central platforms such as Amazon and eBay is preferred
  • Experience working in a ticketing system like Zendesk is highly desirable
  • Proficiency in time management, great attention to detail, and strong organizational skills
  • Maintaining a high level of customer satisfaction and a positive customer experience

What We Offer:

  • A dynamic and supportive team environment
  • Opportunities for professional growth and development
  • A competitive compensation package
  • A comprehensive benefits program
  • A recognition and reward system

About Pattern:

Pattern is a global e-commerce acceleration platform headquartered in Utah's Silicon Slopes tech hub. We're a fast-growing company with offices in Asia, Australia, Europe, the Middle East, and North America. Our team is passionate about delivering exceptional customer experiences and driving business growth for our partners.



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