Customer Success Advocate

6 days ago


Pune, Maharashtra, India 2coms Full time
Job Overview

We are seeking a Customer Success Associate to play a key role in ensuring our customers achieve their goals using our products/services. The successful candidate will drive long-term relationships and growth, providing exceptional customer experience.

Key Responsibilities

1. Onboard new customers, providing comprehensive training and support.
2. Build strong relationships with customers, understanding their specific needs and goals.
3. Proactively monitor customer health, identifying potential issues and developing effective solutions.
4. Collaborate with sales, marketing, and product teams to drive customer success.
5. Analyze customer data to identify trends and areas for improvement.
6. Conduct regular check-ins and business reviews to ensure customer satisfaction.

Requirements

1. 0-5 years of customer-facing experience with a proven track record of success.
2. Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
3. Ability to understand customer needs and technical concepts, with a proactive problem-solving approach.
4. Familiarity with CRM software and a willingness to learn new tools and technologies.

What We Offer

1. Competitive salary and career growth opportunities.
2. Collaborative work environment with a focus on customer satisfaction.
3. Recognition and rewards for outstanding performance.


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