Customer Success Manager

6 days ago


Pune, Maharashtra, India Druva Full time
About the Role

Druva is seeking a highly skilled Customer Success Manager to join our Global Customer Services team. As a key member of our team, you will be responsible for ensuring the success of our core Mid-market and SMB customers.

Key Responsibilities
  • Advocate for and represent the voice of the customer internally
  • Develop and maintain long-term relationships with stakeholders in your account portfolio
  • Identify and mitigate risk in customer accounts
  • Work cross-functionally with Professional Services, Product, Support, Marketing and other teams to resolve customer business issues and work towards their stated goals
  • Manage customer feedback and product needs by providing feature requests to internal partner teams
Requirements
  • Proven track record of meeting and exceeding targets
  • Understanding of Enterprise SaaS business motions and customer lifecycle
  • Proven ability to develop working relationships at all levels of management, both inside your company and within your customer accounts
  • Experience with sales, project management, account portfolio planning and prioritization
  • Ability to prioritize, multi-task, and perform effectively under pressure
  • Excellent written and spoken communication skills
  • Possess top-notch organizational and analytical skills, especially with Salesforce/Gainsight knowledge
What We Offer

At Druva, we believe in putting our people first and fostering a creative, exciting, and stimulating environment. We offer a competitive compensation package, opportunities for growth and development, and a collaborative team culture.



  • Pune, Maharashtra, India MCP Full time

    About UsWe are a leading visitor management system provider, and we are excited to offer an internship opportunity for a Customer Success Manager to join our team.Job TypeThis is an internship position, offering a unique chance to gain hands-on experience in customer success management.About the RoleAs a Customer Success Manager Intern, you will play a...


  • Pune, Maharashtra, India MCP Full time

    About UsWe are a leading visitor management system provider, and we are looking for a talented individual to join our team as an Intern Customer Success Manager.Job TypeThis is an internship opportunity that offers a unique chance to gain hands-on experience in customer success management in a dynamic tech environment.About the RoleAs an Intern Customer...


  • Pune, Maharashtra, India Quick Heal Full time

    Job Title: Customer Success ManagerType: FulltimeLocation: PuneAbout Us:We are a leading cybersecurity product development company known for our innovative solutions that protect personal computers from cyber-attacks. Our brand is synonymous with trust and reliability in the market.Job Summary:We are seeking a dedicated Customer Success Manager to join our...


  • Pune, Maharashtra, India valueaddsofttech Full time

    Job OverviewThe Customer Success Manager is a key role within our organization, responsible for ensuring that customers achieve their desired outcomes while utilizing our products or services. This position involves managing customer relationships, driving customer satisfaction and retention, and identifying opportunities for growth within the customer...


  • Pune, Maharashtra, India Global Pharma Tek Full time

    Job Title: Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at Global Pharma Tek. As a pivotal member of our Customer Success team, you will be instrumental in ensuring the success and satisfaction of our customers, particularly HR professionals from large organizations.Key Responsibilities:Establish and...


  • Pune, Maharashtra, India Aspen Technology Full time

    The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of...


  • Pune, Maharashtra, India Global Pharma Tek Full time

    Job Title: Customer Success ManagerWe are seeking a highly motivated and experienced Customer Success Manager to join our team. As a pivotal member of our Customer Success team, you will be responsible for ensuring the success and satisfaction of our customers, particularly HR professionals from large organizations.Key Responsibilities:Align with key...


  • Pune, Maharashtra, India Druva Full time

    About the RoleDruva is seeking a highly skilled Customer Success Manager to join our Global Customer Services team. As a key member of our team, you will be responsible for ensuring the success of our core Mid-market and SMB customers.Key ResponsibilitiesAdvocate for and represent the voice of the customer internallyDo technical reviews of customer...


  • Pune, Maharashtra, India Global Pharma Tek Full time

    Job DescriptionWe are seeking a highly skilled Customer Success Manager to join our team at Global Pharma Tek. As a pivotal member of our Customer Success team, you will be instrumental in ensuring the success and satisfaction of our customers, particularly HR professionals from large organizations.Key Responsibilities:Align with key customer stakeholders to...


  • Pune, Maharashtra, India Druva Full time

    Druva is seeking a skilled Customer Success Manager to ensure the success of our core Mid-market and SMB customers. As a key member of our Global Customer Services team, you will be responsible for driving customer satisfaction and retention through proactive engagement, strategic planning, and exceptional relationship-building.About the RoleYou will work...


  • Pune, Maharashtra, India Mindtickle Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Mindtickle. As a key member of our customer-facing team, you will be responsible for ensuring the success of our clients by delivering value and driving adoption of our revenue productivity platform.Key ResponsibilitiesManage client relationships and drive adoption and...


  • Pune, Maharashtra, India Truein Full time

    About TrueinTruein is a fast-growing B2B SaaS product company that offers innovative Attendance & Timesheet solutions to companies with contractual and distributed workforces. With over 500 customers worldwide, we're committed to bringing transparency and control to the time and attendance process.Job Title: Customer Success ManagerWe're seeking a highly...


  • Pune, Maharashtra, India Bosch Full time

    Job Title: Customer Success ManagerJob Summary: We are seeking a highly skilled Customer Success Manager to oversee the translation and technical writing projects from start to finish. The ideal candidate will have a strong analytical mindset, excellent communication skills, and the ability to work effectively in a cross-functional team environment.Key...


  • Pune, Maharashtra, India Cloud Software Group Full time

    Customer Success ManagerThe Customer Success Manager plays a critical role in ensuring the long-term success of our customers by providing proactive guidance, technical leadership, and support throughout their journey with our products. This position requires a strong understanding of our solutions and the ability to effectively communicate with customers to...


  • Pune, Maharashtra, India Quick Heal Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at Quick Heal. As a Customer Success Manager, you will play a critical role in ensuring our customers achieve their desired outcomes with our cybersecurity products.Key ResponsibilitiesOnboarding and Training: Guide new customers through the onboarding...


  • Pune, Maharashtra, India Provakil Full time

    Job Title: Customer Success ManagerProvakil is seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for driving customer adoption, retention, and growth.Key Responsibilities:Develop and execute customer success plans to drive customer adoption and growth.Build and maintain...


  • Pune, Maharashtra, India Acoustic Full time

    As a key member of the Acoustic Customer Success Organization, the Customer Success Associate plays a pivotal role in ensuring customers achieve rapid time to value from their investment in Acoustic Connect. Working closely with the assigned Customer Success Director and internal stakeholders, this role acts as a bridge between Acoustic and its customers.The...


  • Pune, Maharashtra, India valueaddsofttech Full time

    Job OverviewThe Customer Success Manager plays a pivotal role in ensuring that customers achieve their desired outcomes while utilizing our products or services. This position involves managing customer relationships, driving customer satisfaction and retention, and identifying opportunities for growth within the customer base. The CSM acts as a trusted...


  • Pune, Maharashtra, India valueaddsofttech Full time

    Job OverviewThe Customer Success Manager plays a pivotal role in ensuring customers achieve their desired outcomes while utilizing our products or services. This position involves managing customer relationships, driving customer satisfaction and retention, and identifying opportunities for growth within the customer base. The CSM acts as a trusted advisor...


  • Pune, Maharashtra, India Acoustic Full time

    Customer Success AssociateAs a key member of the Acoustic Customer Success Organization, the Customer Success Associate plays a vital role in ensuring customers achieve rapid time to value from their investment in Acoustic Connect. Working closely with the assigned Customer Success Director and internal Acoustic stakeholders, this role acts as a bridge...