Customer Success Manager
4 weeks ago
We are seeking a highly motivated and experienced Customer Success Manager to join our team. As a pivotal member of our Customer Success team, you will be responsible for ensuring the success and satisfaction of our customers, particularly HR professionals from large organizations.
Key Responsibilities:- Align with key customer stakeholders to establish a robust customer relationship management program.
- Communicate effectively with key stakeholders to provide value during each touch point.
- Quickly understand the business problems stakeholders aim to solve, related to HR functions in the organization, and gather metrics to gauge progress toward achieving their goals.
- Work with internal cross-functional teams to ensure customer issues and solutions are addressed.
- Collaborate closely with cross-functional teams to align customer needs with internal capabilities.
- Identify and capitalize on new HR-related business opportunities within existing accounts to foster growth and expansion.
- Act as an escalation point to drive problem resolutions in a timely and proactive manner.
- Prepare and present Quarterly Business Reviews (QBRs) and Monthly Business Reviews (MBRs) to key stakeholders.
- Generate and analyze retention reports to monitor customer health and engagement.
- Minimum years of relevant experience in HRBP.
- Excellent communication and negotiation skills.
- An ability to deliver projects and answer inquiries on time.
- Great presentation skills.
- SHRM- CP / SHRM – SCP certification.
- XLRI certification.
- Any renowned certifications of HR.
- Master's Degree in HR.
- Bachelor's degree in computing, engineering or technology.
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Customer Success Manager
1 month ago
Pune, Maharashtra, India MCP Full timeAbout UsWe are a leading visitor management system provider, and we are looking for a talented individual to join our team as an Intern Customer Success Manager.Job TypeThis is an internship opportunity that offers a unique chance to gain hands-on experience in customer success management in a dynamic tech environment.About the RoleAs an Intern Customer...
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Customer Success Manager
4 weeks ago
Pune, Maharashtra, India MCP Full timeAbout Us:We are a leading visitor management system provider, and we are looking for a talented individual to join our team as an Intern Customer Success Manager.About the Role:As an Intern Customer Success Manager, you will play a pivotal role in supporting our client and gaining hands-on experience in customer success management. This internship offers a...
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Customer Success Manager
4 weeks ago
Pune, Maharashtra, India MCP Full timeAbout Us:We are a leading visitor management system provider seeking a talented individual to join our team as an Intern Customer Success Manager. This role offers a unique opportunity to gain hands-on experience in customer success management and work closely with seasoned professionals on real-world projects.Key Responsibilities:Assist in the...
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Customer Success Manager
4 weeks ago
Pune, Maharashtra, India valueaddsofttech Full timeJob OverviewThe Customer Success Manager plays a pivotal role in ensuring customers achieve their desired outcomes while utilizing our products or services. This position involves managing customer relationships, driving customer satisfaction, and retention, as well as identifying opportunities for growth within the customer base. The CSM acts as a trusted...
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Customer Success Manager
3 weeks ago
Pune, Maharashtra, India Icertis Full timeCustomer Success ManagerAt Icertis, we're pushing the boundaries of contract lifecycle management (CLM) with our AI-powered platform. As a Customer Success Manager, you'll play a key role in helping us achieve our mission to be the contract intelligence platform of the world. Our commitment to contract intelligence is grounded in our FORTE values - Fairness,...
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Customer Success Manager
3 weeks ago
Pune, Maharashtra, India Global Pharma Tek Full timeJob DescriptionSkillful Customer Success Manager NeededJob SummaryWe are seeking a skilled Customer Success Manager to join our growing team. The ideal candidate will be responsible for ensuring customer satisfaction and success through effective relationship management and solution implementation.ResponsibilitiesEstablish Strong Customer Relationships:...
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Customer Success Manager
4 weeks ago
Pune, Maharashtra, India Aspen Technology Full timeThe driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of...
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Customer Success Manager
1 month ago
Pune, Maharashtra, India Druva Full timeAbout the RoleDruva is seeking a highly skilled Customer Success Manager to join our Global Customer Services team. As a key member of our team, you will be responsible for ensuring the success of our core Mid-market and SMB customers.Key ResponsibilitiesAdvocate for and represent the voice of the customer internallyDo technical reviews of customer...
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Customer Success Manager
4 weeks ago
Pune, Maharashtra, India Druva Full timeDruva is seeking a highly skilled Customer Success Manager to join our Global Customer Services team. As a key member of our team, you will be responsible for ensuring the success of our core Mid-market and SMB customers.You will bring great organizational skills, product knowledge, and project management, as well as a high degree of empathy to ensure the...
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Customer Success Manager
2 weeks ago
Pune, Maharashtra, India Global Pharma Tek Full timeJob DescriptionWe are seeking a highly skilled Customer Success Manager to join our growing team. As a pivotal member of our Customer Success team, you will be instrumental in ensuring the success and satisfaction of our customers, particularly HR professionals from large organizations.Key ResponsibilitiesAlign with key customer stakeholders to establish a...
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Customer Success Manager
4 weeks ago
Pune, Maharashtra, India Global Pharma Tek Full timeJob DescriptionWe are seeking a highly skilled Customer Success Manager to join our team at Global Pharma Tek. As a pivotal member of our Customer Success team, you will be instrumental in ensuring the success and satisfaction of our customers, particularly HR professionals from large organizations.Key Responsibilities:Align with key customer stakeholders to...
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Customer Success Manager
4 weeks ago
Pune, Maharashtra, India Global Pharma Tek Full timeJob DescriptionWe are seeking a highly skilled Customer Success Manager to join our team at Global Pharma Tek. As a pivotal member of our Customer Success team, you will be instrumental in ensuring the success and satisfaction of our customers, particularly HR professionals from large organizations.Key Responsibilities:Establish a robust customer...
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Customer Success Manager
2 weeks ago
Pune, Maharashtra, India ZenTrades Full timeZenTrades is a cutting-edge SaaS start-up that aims to revolutionize the Field Service Management domain. We are seeking a highly motivated and skilled Customer Success Manager to join our team. The ideal candidate should have 1-3 years of experience in Account Management or a fast-paced SaaS product start-up environment. Key responsibilities will include...
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Customer Success Manager
4 weeks ago
Pune, Maharashtra, India Druva Full timeDruva is seeking a skilled Customer Success Manager to ensure the success of our core Mid-market and SMB customers. As a key member of our Global Customer Services team, you will be responsible for driving customer satisfaction and retention through proactive engagement, strategic planning, and exceptional relationship-building.About the RoleYou will work...
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Customer Success Manager
4 weeks ago
Pune, Maharashtra, India Mindtickle Full timeJob OverviewAs a Customer Success Manager at Mindtickle, you will be responsible for ensuring the success of our clients by delivering value to them daily. You will be the primary contact for accounts post-sale and will work proactively to drive customer value and ensure that stakeholders are achieving their desired outcomes. You will use a metrics-driven...
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Customer Success Manager
2 weeks ago
Pune, Maharashtra, India Global Pharma Tek Full timeCustomer Success Manager Job DescriptionAbout the Role:We are seeking a talented Customer Success Manager to join our Global Customer Success Team. The ideal candidate will have a proven track record of driving customer satisfaction and revenue growth through effective relationship management and strategic account planning.Main Responsibilities:Develop and...
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Customer Success Manager
4 weeks ago
Pune, Maharashtra, India Bosch Full timeJob Title: Customer Success ManagerJob Summary: We are seeking a highly skilled Customer Success Manager to oversee the translation and technical writing projects from start to finish. The ideal candidate will have a strong analytical mindset, excellent communication skills, and the ability to work effectively in a cross-functional team environment.Key...
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Customer Success Manager
4 weeks ago
Pune, Maharashtra, India Bosch Full timeJob Title: Customer Success ManagerJob Summary: We are seeking a highly skilled Customer Success Manager to oversee the translation and technical writing projects from start to finish. The ideal candidate will have a strong analytical mindset, excellent communication skills, and the ability to work effectively in a cross-functional team environment.Key...
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Cybersecurity Customer Success Manager
1 month ago
Pune, Maharashtra, India Quick Heal Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at Quick Heal. As a Customer Success Manager, you will play a critical role in ensuring our customers achieve their desired outcomes with our cybersecurity products.Key ResponsibilitiesOnboarding and Training: Guide new customers through the onboarding...
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Customer Success Advocate
1 month ago
Pune, Maharashtra, India Provakil Full timeJob Title: Customer Success ManagerProvakil is seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for driving customer adoption, retention, and growth.Key Responsibilities:Develop and execute customer success plans to drive customer adoption and growth.Build and maintain...