Customer Success Manager

4 weeks ago


Pune, Maharashtra, India Global Pharma Tek Full time
Job Title: Customer Success Manager

We are seeking a highly motivated and experienced Customer Success Manager to join our team. As a pivotal member of our Customer Success team, you will be responsible for ensuring the success and satisfaction of our customers, particularly HR professionals from large organizations.

Key Responsibilities:
  • Align with key customer stakeholders to establish a robust customer relationship management program.
  • Communicate effectively with key stakeholders to provide value during each touch point.
  • Quickly understand the business problems stakeholders aim to solve, related to HR functions in the organization, and gather metrics to gauge progress toward achieving their goals.
  • Work with internal cross-functional teams to ensure customer issues and solutions are addressed.
  • Collaborate closely with cross-functional teams to align customer needs with internal capabilities.
  • Identify and capitalize on new HR-related business opportunities within existing accounts to foster growth and expansion.
  • Act as an escalation point to drive problem resolutions in a timely and proactive manner.
  • Prepare and present Quarterly Business Reviews (QBRs) and Monthly Business Reviews (MBRs) to key stakeholders.
  • Generate and analyze retention reports to monitor customer health and engagement.
Requirements:
  • Minimum years of relevant experience in HRBP.
  • Excellent communication and negotiation skills.
  • An ability to deliver projects and answer inquiries on time.
  • Great presentation skills.
Preferred Qualifications:
  • SHRM- CP / SHRM – SCP certification.
  • XLRI certification.
  • Any renowned certifications of HR.
Qualification:
  • Master's Degree in HR.
  • Bachelor's degree in computing, engineering or technology.


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