Customer Success Manager

1 week ago


Pune, Maharashtra, India Icertis Full time
Customer Success Manager

At Icertis, we're pushing the boundaries of contract lifecycle management (CLM) with our AI-powered platform. As a Customer Success Manager, you'll play a key role in helping us achieve our mission to be the contract intelligence platform of the world. Our commitment to contract intelligence is grounded in our FORTE values - Fairness, Openness, Respect, Teamwork, and Execution. We're looking for someone with a strong background in customer success and technical account management, who can develop and troubleshoot on the Microsoft platform. If you have 10+ years of experience in application support and/or troubleshooting, and 5+ years in customer success roles, we'd love to hear from you.

Responsibilities:
- Develop and troubleshoot on the Microsoft platform
- Work with C? and other technologies

Requirements:
- Bachelor's degree or master's degree in finance, technology, engineering, or a business-related discipline
- 10+ years of experience in roles involving application support and/or troubleshooting
- 5+ years of experience in roles involving customer success or technical account management

About Icertis
Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. We're committed to helping organizations realize the full potential of their contracts.

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