Customer Success Manager

4 weeks ago


Pune, Maharashtra, India Bosch Full time

Job Title: Customer Success Manager

Job Summary: We are seeking a highly skilled Customer Success Manager to oversee the translation and technical writing projects from start to finish. The ideal candidate will have a strong analytical mindset, excellent communication skills, and the ability to work effectively in a cross-functional team environment.

Key Responsibilities:

  • Oversee all tasks assigned to translators and external agencies involved in the translation process, ensuring quality delivery.
  • Collaborate with other teams involved in the localization process, ranging from legal, product, and marketing to IT.
  • Research the global market and identify gaps and opportunities to leverage for growth.
  • Manage the budget allocated to the localization process, paying external agencies and keeping track of the budget.
  • Keep accurate track of the localization process and report progress to company stakeholders.

Qualifications:

  • Education: Bachelor's degree in Translation, Linguistics, or a related field.
  • Strong analytical skills and experience with data-driven decision-making.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a cross-functional team environment.
  • Fluency in English; understanding of localization processes and best practices.
  • Excellent project management skills, with the ability to manage multiple projects simultaneously.


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