Cybersecurity Customer Success Manager

1 month ago


Pune, Maharashtra, India Quick Heal Full time
About the Role

We are seeking a highly skilled and experienced Customer Success Manager to join our team at Quick Heal. As a Customer Success Manager, you will play a critical role in ensuring our customers achieve their desired outcomes with our cybersecurity products.

Key Responsibilities
  • Onboarding and Training: Guide new customers through the onboarding process, ensuring they understand how to use our products effectively. Provide training sessions and resources to help customers maximise product value.
  • Customer Engagement: Regularly check in with customers to assess their satisfaction and address any issues or concerns. Build strong relationships with key stakeholders to understand their needs and objectives.
  • Account Management: Manage a portfolio of customer accounts, ensuring each customer receives the attention and support needed. Develop and execute account plans to drive product adoption and customer satisfaction.
  • Issue Resolution: Act as the main point of contact for customer support inquiries, ensuring timely resolution of issues. Coordinate with internal teams (e.g., support, product, engineering) to resolve customer problems.
  • Renewals and Upsells: Identify opportunities for contract renewals and upsells by understanding customer needs and usage patterns. Collaborate with the sales team to drive revenue growth through cross-selling and upselling.
  • Customer Advocacy: Advocate for customers within the company, providing feedback to product and development teams to improve the product. Develop customer success stories and case studies to highlight the value of our products.
  • Performance Metrics: Track and analyse key performance indicators (KPIs) to measure customer success and identify areas for improvement. Report on customer health and satisfaction metrics to senior management.
Requirements
  • Customer Relationship Management: Proven ability to manage and enhance customer relationships.
  • Brand Promotion: Experience in promoting brand loyalty and advocacy.
  • Proactive Problem Resolution: Ability to anticipate and resolve customer issues before they escalate.
  • Leadership Skills: Strong leadership capabilities to guide and influence internal and external stakeholders.
  • Empathy: High degree of empathy to understand and address customer needs effectively.
  • Product Knowledge: In-depth understanding of cybersecurity products and their applications.
  • Collaboration Skills: Ability to work effectively with cross-functional teams.
  • Time Management: Excellent organisational and time management skills.
  • Communication Skills: Strong verbal and written communication abilities.
  • Customer Intelligence: Capability to gather and analyse customer insights.
  • Data Analysis: Proficiency in analysing data to drive customer success strategies.
  • Sales Experience: Experience in sales or account management roles is a plus.
What We Offer

Join us to be part of a dynamic and innovative team dedicated to making the digital world safer for everyone. Your contributions will directly impact our customers' success and our company's growth.



  • Pune, Maharashtra, India HEROIC Cybersecurity Full time

    Job Title: IT Project Manager for Cybersecurity SolutionsAbout the Role:We are seeking an experienced IT Project Manager to join our team at HEROIC Cybersecurity. As an IT Project Manager, you will be responsible for managing complex technical projects from initiation to execution within cost and schedule constraints.Responsibilities:Work with technical...


  • Pune, Maharashtra, India HEROIC Cybersecurity Full time

    Are you looking to be part of a rapidly growing company in the exciting and emerging field of Cybersecurity and IT? HEROIC Cybersecurity, a US-based Cybersecurity and IT Service leader, has an opening for IT project managers to support transitions and ongoing management of IT-related projects. This is a remote position and will require daily participation in...


  • Pune, Maharashtra, India HEROIC Cybersecurity Full time

    We are seeking a highly skilled IT Project Manager to join our team at HEROIC Cybersecurity. This is a full-time, remote position that requires strong leadership, organizational, and problem-solving skills.Job OverviewThis role will involve managing complex technical projects from initiation to execution, ensuring timely completion within cost and schedule...

  • IT Project Manager

    3 weeks ago


    Pune, Maharashtra, India HEROIC Cybersecurity Full time

    About the Role:We are seeking an experienced IT Project Manager to support the delivery of IT related projects at HEROIC Cybersecurity.Key Responsibilities:Collaborate with technical leadership and development teams to define project objectives, timelines, and budgets.Work closely with cross-functional teams to monitor project activities, report on status,...

  • IT Project Manager

    4 weeks ago


    Pune, Maharashtra, India HEROIC Cybersecurity Full time

    At HEROIC Cybersecurity, we are building the future of cybersecurity with a predictive and proactive approach to intelligently secure our users before an attack or threat occurs.Our IT Project Manager will work closely with technical leadership and development teams to determine project objectives, completion criteria, budget, delivery schedules, IT...


  • Pune, Maharashtra, India HEROIC Cybersecurity Full time

    Heroic Cybersecurity is seeking an experienced Senior Cybersecurity Developer to join our team in India. As a Senior Developer, you will be responsible for driving the development of sophisticated SAAS based cybersecurity solutions.The ideal candidate will possess senior level PHP experience with a well-rounded software development background. We expect this...


  • Pune, Maharashtra, India HEROIC Cybersecurity Full time

    At HEROIC Cybersecurity, we are seeking a highly skilled Cybersecurity Network Architect to join our team. As a key member of our network security team, you will be responsible for designing, deploying, and managing our clients' networks to ensure the highest level of security and performance.Key Responsibilities:Design and implement secure network...


  • Pune, Maharashtra, India HEROIC Cybersecurity Full time

    **Job Summary:**HEROIC Cybersecurity is seeking a skilled Senior PHP Developer with expertise in Laravel to join our team in India. The successful candidate will be responsible for driving the development of sophisticated SAAS based cybersecurity solutions.**Key Responsibilities:**Ensure a secure software development lifecycle is followed to develop SAAS...


  • Pune, Maharashtra, India HEROIC Cybersecurity Full time

    About the Role:HEROIC Cybersecurity is seeking a Senior Proposal Content Creator to join our team. This role is responsible for developing a winning proposal system to respond to RFPs/RFQs/RFIs worldwide.Main Responsibilities:Design and implement a scalable RFP/RFQ/RFI proposal system to write many proposals each month.Research, write, and organize...

  • IT Project Manager

    3 weeks ago


    Pune, Maharashtra, India HEROIC Cybersecurity Full time

    Cybersecurity IT Project Management RoleJoin HEROIC Cybersecurity, a US-based Cybersecurity and IT Service leader, in their rapidly growing company in the emerging field of Cybersecurity and IT. As an IT Project Manager, you will be part of our exciting team supporting transitions and ongoing management of IT related projects in a remote position....


  • Pune, Maharashtra, India Fortinet Full time

    As a Product Manager at Fortinet, you will play a pivotal role in shaping the future of cybersecurity. We are seeking a dynamic and experienced professional to contribute to the success of our rapidly growing business.The ideal candidate will have a proven track record in product management within the cybersecurity industry, preferably with SOAR products....

  • Cybersecurity Manager

    1 month ago


    Pune, Maharashtra, India NielsenIQ Full time

    About the RoleWe are seeking a highly experienced Cybersecurity Manager to lead our Identity and Access Management (IAM) program. The successful candidate will be responsible for designing, developing, and supporting IAM systems, as well as leading a team of Support Specialists to deliver IAM services across all geographies and business units.Key...

  • Cybersecurity Manager

    1 month ago


    Pune, Maharashtra, India NielsenIQ Full time

    About the RoleNielsenIQ is seeking a seasoned Cybersecurity Manager to lead our Identity and Access Management (IAM) program. As a key member of our Cybersecurity team, you will be responsible for designing, developing, and supporting IAM systems to ensure the security and integrity of our organization's data and systems.Key ResponsibilitiesLead operational...


  • Pune, Maharashtra, India Proactive Data Systems Pvt. Ltd. Full time

    Cybersecurity Solutions Expert Job DescriptionJob Summary:The Cybersecurity Solutions Expert is a key technical sales role responsible for driving sales of cybersecurity solutions. With deep knowledge of cybersecurity products, the expert provides expertise, advice, and demonstrations to help customers understand how these solutions meet their security...


  • Pune, Maharashtra, India Proactive Data Systems Pvt. Ltd. Full time

    Job Summary:The Product Sales Specialist Cybersecurity is a key technical sales role responsible for driving sales of cybersecurity solutions. With deep knowledge of cybersecurity products, the PSS provides expertise, advice, and demonstrations to help customers understand how these solutions meet their security needs. This role works closely with the...


  • Pune, Maharashtra, India Fortinet Full time

    Job SummaryWe are seeking a highly skilled Cybersecurity Product Management Lead to join our team at Fortinet. In this role, you will be responsible for leading the development and launch of new cybersecurity products, as well as managing existing product lines.About Our CompanyFortinet is a leader in the cybersecurity industry, with a proven track record of...


  • Pune, Maharashtra, India NielsenIQ Full time

    About the JobThis role is a key part of our Identity and Access Management (IAM) program, responsible for leading a team of Support Specialists.The successful candidate will have prior experience in enterprise level IAM processes and technologies, as well as strong leadership skills.Lead operational and service delivery activities for the IAM...


  • Pune, Maharashtra, India Fortinet Full time

    Fortinet is seeking a highly skilled Product Manager to contribute to the success of our rapidly growing cybersecurity business. As a Product Manager, you will be responsible for delivering customer roadmap presentations, formulating new product requirements, and maintaining a robust product release plan.Key Responsibilities:Customer Engagement & Roadmap...


  • Pune, Maharashtra, India Quick Heal Full time

    About the Role:As a Customer Success Manager at Quick Heal, you will be responsible for ensuring our customers derive maximum value from our cybersecurity products and services. You will act as the primary point of contact for our customers, bridging the gap between sales and customer support. Your goal will be to foster strong relationships with our...


  • Pune, Maharashtra, India Proactive Data Systems Pvt. Ltd. Full time

    Cybersecurity Product Specialist Job DescriptionProactive Data Systems Pvt. Ltd. is seeking a highly skilled Cybersecurity Product Specialist to join our team. The ideal candidate will have a deep understanding of cybersecurity products and be able to provide expert advice and demonstrations to customers. The successful candidate will work closely with our...