Customer Success Associate

2 weeks ago


Pune, Maharashtra, India Practicology Full time

Job Overview:

We are seeking a highly skilled Customer Success Specialist to join our team at Pattern. As a key member of our customer-facing team, you will play a vital role in ensuring our clients receive exceptional service and support.

Key Responsibilities:

  • Manage day-to-day administrative tasks and provide timely support to customers through Zendesk
  • Collaborate with team members to implement actionable solutions and drive business growth
  • Develop and maintain strong relationships with clients, identifying and resolving issues in a timely and organized manner
  • Prepare and deliver regular reports on job-related activities, highlighting key metrics and insights

Requirements:

  • Proficiency in spoken and written English communication
  • Ability to empathize, actively listen, and communicate clearly with customers
  • Experience working in seller central platforms such as Amazon and eBay is preferred
  • Experience working in a ticketing system like Zendesk is highly desirable
  • Strong time management, attention to detail, and organizational skills
  • Maintain a high level of customer satisfaction and deliver a positive customer experience

What We Offer:

  • A fast-paced and dynamic work environment with opportunities for growth and development
  • A team-oriented culture that values collaboration, innovation, and results-driven approach
  • A comprehensive benefits package, including competitive salary, health insurance, and paid time off

About Pattern:

Pattern is a leading provider of e-commerce acceleration solutions, serving over 100 global brands and marketplaces.

We are committed to delivering exceptional service and support to our clients, and we are seeking a skilled and dedicated Customer Success Specialist to join our team.

If you are a motivated and results-driven professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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