Junior Billing Engineer

2 weeks ago


Pune, Maharashtra, India NCS Group Full time
About the Job
NCS Group is looking for a skilled L2 Support Engineer/Sr.Support Engineer to join our team. In this role, you will be responsible for handling incidents and service requests from end-users while following standard methods and procedures for each application.

This includes taking end-to-end ownership and resolving all L2 billing production issues, acting as liaison between other IT teams if required to resolve the production issues. You will also track and manage incidents assigned to L2 to ensure timely and effective resolution.

To succeed in this role, you will need to possess sharp and tenacious troubleshooting skills, a great problem solver with the ability to take system problems and structure an action plan. You will also need to work independently or with minimal assistance, and have very good English proficiency.

We offer an estimated salary of $80,000 - $110,000 per year, depending on experience, and a competitive benefits package.

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