Guest Service Team Lead
3 weeks ago
Job Summary:
A key role within the hotel, this position is responsible for delivering exceptional guest experiences through effective management of front desk operations, rooming, food & beverage services, and special requests. The ideal candidate will possess strong communication skills, a thorough understanding of hotel operations, and the ability to work collaboratively with the Guest Service Manager to drive departmental efficiency and productivity.
Main Responsibilities:
- Ensure seamless guest check-in and check-out processes, maintaining high standards of service quality.
- Optimize hotel occupancy and room rate management, addressing guest complaints in a professional and effective manner.
- Assist the Guest Service Manager in developing and implementing procedures to enhance guest services, sales, and departmental performance.
- Provide training and guidance to the Guest Service team, promoting a culture of excellence and continuous improvement.
- Maintain a thorough knowledge of hotel operations, including front desk procedures, reservations, and outlet services.
- Collaborate with other departments to ensure seamless hotel operations, including conventions, groups, and special events.
Requirements:
- Proven experience in guest service management, with a strong focus on quality and customer satisfaction.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
- Strong analytical and problem-solving skills, with the ability to optimize hotel operations and drive business results.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- Proficiency in hotel software systems, including Property Management Systems and Revenue Management Systems.
Accommodation:
This role is based in our hotel and requires regular presence on site.
Employment Type:
Full-time
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