Hotel Guest Services Manager

4 weeks ago


Pune, Maharashtra, India IBIS Full time

Job Title: Hotel Guest Services Manager

Job Summary:

We are seeking a highly skilled and experienced Hotel Guest Services Manager to join our team at IBIS. The successful candidate will be responsible for maintaining high-quality guest services, optimizing hotel occupancy, and handling guest complaints professionally and effectively.

Key Responsibilities:

  • Responsible for maintaining high-quality guest services primarily in the areas of arrivals, departures, rooming, food & services, and special needs and enquiries that guests may have during their stay.
  • Responsible for optimizing hotel occupancy, room rate, handling guest complaints professionally and effectively.
  • Assist the Guest Service Manager to operate a highly proficient and productive guest services of the hotel.
  • Responsible for sales according to hotel task.
  • Must have a thorough working knowledge of the operations to include the front desk, reception/cashiering procedures, reservations, and outlet services.
  • Must have strong understanding of the functions of each department of the hotel, physical layouts of the hotel facilities, the key personnel and their roles, daily functions, and special events.

Requirements:

  • High school diploma or equivalent required.
  • 2+ years of experience in hotel guest services or a related field.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.


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