Hotel Guest Services Assistant Manager

4 weeks ago


Pune, Maharashtra, India IBIS Full time
Job Title: Assistant Manager Guest Service

At IBIS, we are seeking a highly skilled and experienced Assistant Manager Guest Service to join our team. The successful candidate will be responsible for maintaining high-quality guest services, optimizing hotel occupancy, and handling guest complaints professionally and effectively.

Key Responsibilities:
  • Maintain high-quality guest services in areas of arrivals, departures, rooming, food & services, and special needs.
  • Optimize hotel occupancy and room rate.
  • Handle guest complaints professionally and effectively.
  • Assist the Guest Service Manager in operating a highly proficient and productive guest services department.
  • Responsible for sales according to hotel tasks.
  • Have a thorough working knowledge of hotel operations, including front desk, reception/cashiering procedures, reservations, and outlet services.
  • Have a strong understanding of hotel departments, physical layouts, key personnel, daily functions, and special events.
  • Assist in conducting training for the Guest Service team.
  • Assist the Guest Service Manager in formulating new procedures and directives to improve the department.
Qualifications:
  • High-quality guest services in areas of arrivals, departures, rooming, food & services, and special needs.
  • Optimizing hotel occupancy and room rate.
  • Handling guest complaints professionally and effectively.
  • Assisting the Guest Service Manager in operating a highly proficient and productive guest services department.
  • Responsible for sales according to hotel tasks.
  • Thorough working knowledge of hotel operations, including front desk, reception/cashiering procedures, reservations, and outlet services.
  • Strong understanding of hotel departments, physical layouts, key personnel, daily functions, and special events.
  • Assisting in conducting training for the Guest Service team.
  • Assisting the Guest Service Manager in formulating new procedures and directives to improve the department.


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