Customer Service Manager

1 week ago


Pune, Maharashtra, India AccorHotel Full time

Company Overview:

AccorHotel is a leading hospitality company that strives to deliver exceptional guest experiences. Our team of professionals works together to create memorable moments for our guests.

About the Role:

We are seeking a highly skilled Customer Service Manager to join our Guest Services team at AccorHotel. As a key member of our team, you will be responsible for delivering high-quality guest services, optimizing hotel occupancy and room rates, and handling guest complaints professionally.

Key Responsibilities:

  • Maintain high-quality guest services in arrivals, departures, rooming, food, and services, as well as special needs and enquiries.
  • Optimize hotel occupancy and room rates through effective sales strategies.
  • Handle guest complaints professionally and effectively.
  • Assist the Guest Service Manager in operating a highly proficient and productive guest services department.
  • Sales according to hotel tasks.
  • Develop a thorough working knowledge of hotel operations, including front desk reception/cashiering procedures, reservations, and outlet services.
  • Understand the functions of each hotel department, physical layouts of facilities, key personnel roles, daily functions, and special events.
  • Assist in conducting training for the Guest Service team.
  • Collaborate with the Guest Service Manager to formulate new procedures and directives to improve the department.

Qualifications:

To succeed in this role, you will need:

  • A strong understanding of customer service principles and practices.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Able to maintain confidentiality and handle sensitive information.
  • A keen eye for detail and organizational skills.
  • Basic computer skills and proficiency in Microsoft Office applications.

Estimated Salary: $55,000 - $65,000 per annum, depending on experience and qualifications.

Working Arrangements: Full-time position with a fixed schedule.



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