Trainer Operations Manager for Customer Service Excellence
2 weeks ago
In this pivotal role, you will lead a team of trainers and support staff in delivering thousands of training sessions annually to Amazon's global workforce. As a key partner with India program leaders and training designers, you will be responsible for the quality, productivity, and management of new-hires in their first weeks at Amazon.
About the Role- Lead an organization of 40+ trainers, managers, and program leaders, embodying Amazon's leadership principles to drive exceptional results.
- Collaborate closely with Workforce Staffing, Capacity Planning, and Operations to ensure seamless onboarding of new-hires.
- Establish and achieve customer service quality goals for trainees over their first 300+ contacts, driving excellence in every interaction.
- 10+ years' experience in Customer Service operations, training, or program management, with a proven track record of success.
- Expertise in leading large and distributed employee work groups regionally, including remote workforces.
- Superior analytical skills and a deep understanding of inbound contact center principles and processes.
As an Amazonian, you will thrive in an inclusive culture that empowers employees to deliver outstanding results for customers. Enjoy a competitive salary range estimated at $120,000 - $160,000 per annum, reflecting the demands of this critical role.
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