Operations Manager for Customer Onboarding

7 days ago


Pune, Maharashtra, India Poonawalla Fincorp Full time

Poonawalla Fincorp is seeking an experienced Operations Manager to oversee the entire customer onboarding lifecycle, from application submission to account activation.

About the Role

As an Operations Manager, you will be responsible for developing and implementing streamlined processes to enhance the efficiency and effectiveness of customer onboarding operations. This includes collaborating with cross-functional teams, such as compliance and IT, to ensure onboarding procedures align with regulatory standards and NBFC policies.

Responsibilities
  • Develop and implement process improvements to enhance customer onboarding efficiency and effectiveness.
  • Collaborate with cross-functional teams to ensure compliance with regulatory standards and NBFC policies.
  • Monitor key performance indicators (KPIs) related to onboarding and identify areas for improvement.
  • Conduct regular training sessions for onboarding teams to ensure a thorough understanding of processes and compliance requirements.
  • Stay informed about regulatory changes affecting customer onboarding and implement necessary adjustments.
  • Resolve escalated issues related to onboarding and collaborate with other departments to address customer concerns.
Requirements
  • Bachelor's degree in Business, Finance, or a related field.
  • Proven experience in operations management, particularly in customer onboarding, within the NBFC or financial services sector.
  • In-depth knowledge of regulatory requirements governing customer onboarding in the financial industry.
  • Strong leadership skills with the ability to guide and motivate teams toward operational excellence.
  • Excellent communication and interpersonal skills for effective collaboration with internal and external stakeholders.
  • Analytical mindset to assess and enhance onboarding processes.
What We Offer

Poonawalla Fincorp offers a competitive salary range of ₹1,200,000 - ₹1,800,000 per annum, depending on experience. The role also comes with benefits such as health insurance, retirement planning, and opportunities for professional growth and development.



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