Operations Director for Customer Onboarding

3 days ago


Pune, Maharashtra, India Poonawalla Fincorp Full time

Poonawalla Fincorp is seeking a skilled Operations Director to oversee the entire customer onboarding lifecycle, from application submission to account activation.

The ideal candidate will have a proven track record in operations management, particularly in customer onboarding, within the NBFC or financial services sector. They should possess in-depth knowledge of regulatory requirements governing customer onboarding in the financial industry and strong leadership skills with the ability to guide and motivate teams toward operational excellence.

The successful candidate will be responsible for developing and implementing streamlined processes to enhance the efficiency and effectiveness of customer onboarding operations. They will work collaboratively with cross-functional teams, including compliance and IT, to ensure onboarding procedures align with regulatory standards and company policies.

A key aspect of this role is monitoring key performance indicators (KPIs) related to onboarding, identifying trends, and implementing improvements. Additionally, they will conduct regular training sessions for onboarding teams to ensure a thorough understanding of processes and compliance requirements.

Salary: ₹1,200,000 - ₹1,500,000 per annum

The Operations Director will also be responsible for staying informed about regulatory changes affecting customer onboarding and implementing necessary adjustments. Furthermore, they will resolve escalated issues related to onboarding and collaborate with other departments to address customer concerns.

To be successful in this role, the candidate should possess excellent communication and interpersonal skills for effective collaboration with internal and external stakeholders. They should also have an analytical mindset to assess and enhance onboarding processes and be adaptable to a dynamic and evolving regulatory landscape.



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