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Regional Operations Director

1 month ago


Pune, Maharashtra, India Livspace Full time

We are seeking a seasoned Regional Operations Director to lead our operations team in ensuring customer delight. As a key member of our management team, you will be responsible for overseeing the operational aspects of our business, including team management, process improvement, and strategic partnerships.

About the Role

The Regional Operations Director will be responsible for:

  • Leading a high-performing team of Operations Leads to achieve exceptional customer satisfaction and business results.
  • Coordinating with cross-functional teams, including design, production, finance, and vendor teams, to ensure seamless project execution and timely delivery.
  • Owning the customer experience from booking to handover, ensuring that every customer interaction is positive and memorable.
  • Serving as the highest point of escalation for regional issues, resolving customer complaints promptly and efficiently.
  • Developing and implementing process improvements to enhance operational efficiency and effectiveness.
  • Fostering strong relationships with internal stakeholders, including finance, vendors, and installers, to drive business growth and customer satisfaction.
Requirements

To succeed in this role, you will need:

  • A degree from a reputable institution, such as NIT, BITS, or IIM.
  • A minimum of 7-12 years of experience in operations or a similar field, preferably in startups or similar industries.
  • Proven people management skills, with direct team reporting experience.
  • Excellent communication and analytical skills, with the ability to thrive in a fast-paced startup environment.
  • A structured thought process and strong attention to detail.

This is an exciting opportunity to join our dynamic team and contribute to the growth and success of Livspace. If you are a motivated and experienced professional looking for a new challenge, please apply now.

Salary Range: ₹1,200,000 - ₹2,500,000 per annum.