Pune Operations Director

2 days ago


Pune, Maharashtra, India WNS Global Services Full time

Job Overview

We are seeking a seasoned Operations Director to lead our teams in Pune. This is a fantastic opportunity for an experienced professional to drive business growth and process excellence.

About the Role

The Operations Director will be responsible for managing various teams, ensuring timely and accurate delivery of Service Level Agreements (SLAs), and driving continual process improvements. They will also oversee reporting to internal and external clients, including Key Performance Indicators (KPIs) and dashboards.

Key Responsibilities

  • Manage multiple teams to achieve business objectives
  • Ensure SLA compliance and accuracy
  • Drive process improvements and implement best practices
  • Develop and maintain relationships with internal and external stakeholders
  • Lead performance reviews and incentive planning

Requirements

To be successful as an Operations Director, you should have:

  • At least 5-7 years of experience in Accounts Payable processes in a BPO environment
  • Proficiency in ERP systems, preferably SAP
  • Bachelor's or Master's degree in Accounting or related field
  • Excellent communication, analytical, and leadership skills

Salary Range

The salary range for this position is approximately ₹15 lakh - ₹25 lakh per annum, depending on experience and qualifications.


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