Senior Director of Information Technology Operations
2 days ago
About the Role
SAS is seeking a Senior Director to lead the Cloud and Information Services (CIS) division in Pune, India. The successful candidate will be responsible for managing and overseeing the day-to-day operations of the CIS team, ensuring seamless delivery of global services to customers worldwide.
Key Responsibilities
- Lead the CIS division in Pune, India, ensuring alignment with global service owners and strategic objectives.
- Develop and implement strategies to drive growth, innovation, and customer satisfaction within the CIS team.
- Manage and mentor a team of technical personnel, focusing on application development, data analytics, and cloud-focused service delivery.
- Collaborate with global teams to ensure effective communication and stakeholder management.
- Represent CIS leadership as an engaged member of the SRDI leadership team, contributing to strategic decision-making and operational planning.
Requirements
- Minimum of 18 years of global work experience, including at least 5 years in a leadership role in operating a remote shared services center.
- Proven track record of leading large, broad functions with operational, customer-facing, and cloud-focused service delivery teams.
- Strong business acumen, strategic vision, and excellent communication skills (English, written and verbal).
- Experience working with global teams, managing technical personnel, and overseeing 24x7x365 operations centers.
- Bachelor's degree or higher in Engineering, preferably in Computer Science, Computer Applications, or a related discipline.
About SAS
SAS is a leader in analytics, inspiring customers worldwide to transform data into intelligence. Our curiosity fuels innovation, pushing boundaries and changing the way we live.
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