Senior Director of Information Technology Operations

2 days ago


Pune, Maharashtra, India SAS Full time

About the Role

SAS is seeking a Senior Director to lead the Cloud and Information Services (CIS) division in Pune, India. The successful candidate will be responsible for managing and overseeing the day-to-day operations of the CIS team, ensuring seamless delivery of global services to customers worldwide.

Key Responsibilities

  • Lead the CIS division in Pune, India, ensuring alignment with global service owners and strategic objectives.
  • Develop and implement strategies to drive growth, innovation, and customer satisfaction within the CIS team.
  • Manage and mentor a team of technical personnel, focusing on application development, data analytics, and cloud-focused service delivery.
  • Collaborate with global teams to ensure effective communication and stakeholder management.
  • Represent CIS leadership as an engaged member of the SRDI leadership team, contributing to strategic decision-making and operational planning.

Requirements

  • Minimum of 18 years of global work experience, including at least 5 years in a leadership role in operating a remote shared services center.
  • Proven track record of leading large, broad functions with operational, customer-facing, and cloud-focused service delivery teams.
  • Strong business acumen, strategic vision, and excellent communication skills (English, written and verbal).
  • Experience working with global teams, managing technical personnel, and overseeing 24x7x365 operations centers.
  • Bachelor's degree or higher in Engineering, preferably in Computer Science, Computer Applications, or a related discipline.

About SAS

SAS is a leader in analytics, inspiring customers worldwide to transform data into intelligence. Our curiosity fuels innovation, pushing boundaries and changing the way we live.



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