Senior Director of Information Technology
4 weeks ago
SAS is seeking a seasoned leader to head its Cloud & Information Services (CIS) division in Pune, India.
The ideal candidate will have a minimum of 18 years of global work experience, including at least 5 years in a leadership role in operating a remote shared services center and liaising with a global leadership team.
Responsibilities will include management and leadership for CIS division in Pune, India, hiring and retaining outstanding talent focused on customer delivery and support, and working with the global CIS Leadership team to establish, improve and scale the Pune CIS team.
The successful candidate will be an active member of the global Cloud & Information Services (CIS) leadership team and will have a strong business acumen and strategic vision, consistently aligning the division's objectives with the overarching goals of the organization.
Key Responsibilities:
- Management and leadership for CIS division in Pune, India
- Hires and retains outstanding talent focused on customer delivery and support
- Works with the global CIS Leadership team to establish, improve and scale the Pune CIS team
- Represents CIS leadership as an engaged member of the SRDI leadership team
- Builds, recruits, retains and mentors the future leaders of SAS
- Serves as an escalation point for complex customer and/or service issues
- Effective collaboration with global teams within and outside of CIS
- Active member of the global Cloud & Information Services (CIS) leadership team
- Continuous improvement and innovation in the way in which global services are delivered including how to promote and grow the Pune CIS division
Requirements:
- Minimum of 18 years of global work experience, including at least 5 years in a leadership role in operating a remote shared services center and liaising with a global leadership team
- Experience in leading a large and broad function with operational, customer-facing, and cloud-focused service delivery teams including overseeing a 24x7x365 operations center
- Experience with managing technical personnel, in service delivery teams that span multiple shifts
- Strong business acumen and strategic vision, consistently aligning the division's objectives with the overarching goals of the organization
- Excellent English communication, both written and verbal
- Excellent stakeholder management and communication skills to work with India and global leaders
- Excellent advocacy skills and effective collaboration on a global scale
- Strong presentation skills for both internal and external audiences
- Ability to interact efficiently and effectively with all audiences ranging from C-level executives to individual contributors
- Knowledge of Enterprise security policies and standards
- Bachelor's degree or higher in Engineering, preferably in Computer Science, Computer Applications or a related discipline
Nice to have:
- SAS Platform administration experience
- Experience with cloud platforms, DevOps practices, and agile methodologies
- Experience working in the US or with MNCs headquartered in the US
- Experience in the data, analytics or AI market
- ITIL certifications
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