Operational Excellence Director

3 days ago


Pune, Maharashtra, India Agivant Technologies India Private Limited Full time
About the Role

Agivant Technologies India Private Limited is seeking a highly skilled Operational Excellence Director to play a pivotal role in optimizing and ensuring the health of our service delivery processes. This individual will act as a key partner in driving operational excellence across the organization, collaborating closely with various teams to ensure smooth customer onboarding, develop and implement standardized execution frameworks, establish robust compliance measures, and contribute to solution design and implementation when needed.

The successful candidate will also be responsible for maintaining the overall health of projects across the company, proactively identifying and mitigating risks. This role demands a unique blend of operational expertise, analytical thinking, deep technical understanding, problem-solving skills, a passion for continuous improvement, and a keen ability to adapt to the rapidly evolving technological landscape.

Key Responsibilities
  • Strategic Planning: Assist the Chief Delivery Officer in strategic planning, operational decision-making, and performance reporting.
  • Project Health Management: Proactively monitor the health of projects across the company, identifying potential risks and issues, and collaborate with project teams to implement mitigation strategies.
  • Solutioning: Contribute to technical solution design, providing insights, identifying potential challenges, and suggesting alternative approaches.
  • Process Improvement: Design and implement standardized templates and frameworks for project execution, status reporting, and governance, promoting consistency and efficiency across all projects.
  • Performance Measurement: Define and track key performance indicators (KPIs) for service delivery, analyze data to identify areas for improvement, and report on program success to senior management.
  • Data-Driven Approach: Promote a data-driven culture within the delivery organization, leveraging data analysis to inform decision-making and drive continuous improvement.

We are offering a competitive salary of ₹24,50,000 per annum, commensurate with experience, along with benefits such as medical insurance, retirement plan, and paid time off.



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