Senior Operations Manager

18 hours ago


Pune, Maharashtra, India CoachX Full time

About CoachX

">CoachX is an online learning platform dedicated to empowering learners with in-demand skills for a robust future. Our experienced mentors guide and support students through live learning sessions, certificate courses, and professional development programs.">

The Senior Operations Executive Role

">This full-time remote position at CoachX is responsible for overseeing day-to-day operations, managing processes, ensuring efficient workflow, and fostering a collaborative team environment.">

Responsibilities and Requirements

">
  • Manage daily business functions and customer communications.
  • Maintain excellent onboarding processes for new customers.
  • Educate customers about all processes and improve their experience.
  • Collect customer feedback and work on closing feedback loops.
  • Session calendar management.
  • All records management.
  • Trainer relationships, contracts, batch calendar mapping.
  • Certificate distribution.
  • LMS management.
  • Supporting the sales team.
  • Batch management.
  • Invoice management.
  • Reviewing daily and monthly sales and collections.
  • Liaising with the placement team for excellent placement assistance.
  • Maintaining all placement process records.

Benefits of Working at CoachX

">

Competitive Salary

"> ₹850,000 - ₹1,050,000 per annum.

Work-Life Balance

">

Regular Shifts

">

Learning Opportunity

">

Healthy Company Culture

">

Supportive Team

">

Saturday Work from Home - Sunday Off

">

Estimated Annual Salary: ₹950,000



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