Senior Healthcare Operations Manager

3 hours ago


Pune, Maharashtra, India Tru Performance Inc Full time

**Job Summary:**

We are seeking an experienced Senior Healthcare Operations Manager to lead our Revenue Cycle Management (RCM) team at Tru Performance Inc. This is a challenging opportunity for a seasoned professional to leverage their expertise in hospital billing and leadership skills to drive business growth and excellence.

**About the Role:**

The Senior Healthcare Operations Manager will be responsible for overseeing a team of 50-60 members handling end-to-end hospital billing processes, including charge entry, payment posting, AR follow-up, and denials management. The ideal candidate will have 5-8 years of experience in RCM, with at least 2 years in a leadership role managing teams for hospital billing.

**Key Responsibilities:**

* Lead and manage a high-performing team to ensure timely and accurate claims submission and effective resolution of denials to maximize revenue recovery* Monitor team performance against key metrics such as productivity, quality, and turnaround time (TAT)* Conduct regular performance reviews and provide coaching and training to improve team skills* Act as a mentor to team members, fostering a collaborative and results-driven environment* Manage staffing, scheduling, and workload allocation to ensure business continuity* Serve as a primary point of contact for clients, addressing escalations and ensuring satisfaction with service delivery* Prepare and present weekly/monthly performance reports to stakeholders and clients* Ensure adherence to HIPAA guidelines and other regulatory requirements* Implement quality control measures to maintain high levels of accuracy in billing and claims processes* Identify areas for process optimization and automation to enhance operational efficiency

**Requirements:**

* Bachelor's degree in Healthcare Administration, Business, or related field (preferred)* Certification in Medical Billing/Coding or RCM processes (e.g., AAPC, HFMA) is a plus* In-depth knowledge of RCM processes, payer guidelines, and EOB interpretation* Strong leadership and people management skills* Proficiency in using billing software (e.g., Epic, Cerner, eClinicalWorks, MediTech etc.)* Expert in MS Office (Excel, PowerPoint)* Excellent communication and interpersonal skills to manage teams and interact with clients effectively* Analytical mindset to identify trends and implement corrective measures

**Estimated Salary:** $120,000 - $180,000 per annum, depending on experience and qualifications.



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