Lead Healthcare Operations Manager

2 days ago


Pune, Maharashtra, India Tru Performance Inc Full time
About Tru Performance Inc

We are a dynamic and growing healthcare services provider seeking an experienced Revenue Cycle Consultant to lead our team.

Job Description

This role involves operational management, team leadership, client management, compliance, and quality assurance. Our ideal candidate will have 5-8 years of experience in revenue cycle management (RCM) with at least 2 years in a leadership position managing teams for hospital billing. They should be proficient in using billing software and have excellent communication and interpersonal skills.

Key Responsibilities
  • Lead and manage a team of executives handling end-to-end hospital billing processes.
  • Ensure timely and accurate claims submission and effective resolution of denials to maximize revenue recovery.
  • Monitor team performance against key metrics such as productivity, quality, and turnaround time (TAT).
Team Leadership
  • Conduct regular performance reviews and provide coaching and training to improve team skills.
  • Act as a mentor to team members, fostering a collaborative and results-driven environment.
Client Management
  • Serve as a primary point of contact for clients, addressing escalations and ensuring satisfaction with service delivery.
  • Prepare and present weekly/monthly performance reports to stakeholders and clients.
Compliance and Quality
  • Ensure adherence to HIPAA guidelines and other regulatory requirements.
  • Implement quality control measures to maintain high levels of accuracy in billing and claims processes.
Process Improvement
  • Identify areas for process optimization and automation to enhance operational efficiency.
  • Collaborate with senior management team to implement new policies and workflows.
Requirements
  • In-depth knowledge of RCM processes and payer guidelines.
  • Strong leadership and people management skills.
  • Proficiency in using billing software and MS Office.
Qualifications
  • Bachelor's degree in Healthcare Administration, Business, or related field.
  • Certification in Medical Billing/Coding or RCM processes is a plus.
Salary and Benefits

Our estimated salary range is $90,000 - $120,000 per year, depending on experience. Additional benefits include performance-based incentives and professional development opportunities.



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