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Senior Fraud Operations Manager

1 month ago

Pune, Maharashtra, India bluCognition Full time
Job Description

We are seeking a seasoned Senior Fraud Operations Manager to lead our fraud operations function for a major US-based telecom client. As a key member of our team, you will oversee the end-to-end transition of fraud processes from the client to our managed services vertical.

About the Role:
  • Lead the migration of fraud operations from the client, ensuring minimal disruption and a smooth integration of all fraud-related processes.
  • Recruit, onboard, and manage a high-performing fraud operations team of 30+ professionals across various sub-processes.
  • Take full ownership of the fraud operations function and ensure that all systems and protocols align with both client and industry standards.
  • Serve as the primary point of contact with the client, building and nurturing strong relationships to ensure alignment with the client's business goals, risk management strategies, and operational expectations.
  • Define key performance indicators (KPIs) and service level agreements (SLAs). Monitor performance, ensuring that the team consistently meets or exceeds targets and delivers high-quality outcomes.
About You:
  • Minimum 12 years of experience in operations, with at least 5 years of experience in fraud operations for a US-based company (preferably in telecom or financial services).
  • A proven track record of building and leading large teams from scratch, with the ability to recruit, mentor, and develop a team of 30+ professionals.
  • Significant experience in managing process migration and transitions in a BPO setting, with a deep understanding of fraud operations and client management for offshore services.
  • Extensive knowledge of fraud detection, prevention, and mitigation strategies within telecom or financial services, with a focus on delivering results in a high-volume environment.
  • Strong client relationship management skills, with a history of working closely with US-based clients and delivering solutions that align with their needs.
Benefits:
  • $175,000 - $225,000 per year based on experience.
  • The opportunity to work with a cutting-edge AI/ML-based start-up specializing in developing data products leveraging alternative data sources.
  • Collaborative and dynamic work environment with a talented team of professionals.