Business Operations Manager
2 days ago
About the Role:
A Business Operations Manager in our Amazon Development Center is responsible for managing individual and team performance expectations and goals, ensuring customer satisfaction, and implementing solutions to drive quality and productivity.
Key Responsibilities:
- Manage a team of 20-30 associates, overseeing their performance management, coordination, and evaluation.
- Drive continuous improvement culture through 'kaizen' and lean projects, identifying and eliminating barriers to accuracy, productivity, and quality.
- Carry out supervisory responsibilities in accordance with Amazon's policies and procedures, including interviewing, training, and motivating employees.
- Mentor new managers, devise action plans to develop associates into future CS Managers, and communicate policies to staff.
- Develop and achieve performance goals and targets in line with the network-wide vision and goals.
Business/Operations Management:
- Identify customer impacting issues, work out solutions, and implement process improvements to increase customer satisfaction rates.
- Assist in developing and implementing training programs to improve team quality and productivity.
- Drive process improvements to enhance operational efficiency and effectively utilize resources.
Requirements:
- Demonstrated ability to build, develop, direct, and manage a group of people.
- Ability to support business operations and provide solutions to customer pain points.
- Complex problem-solving skills, prioritization, and administrative decision-making abilities.
- Proven passion for delivering positive customer experiences and maintaining composure in difficult situations.
About MyGwork:
MyGwork is an inclusive employer and a member of the LGBTQ+ business community. We strive to create a workplace that empowers Amazonians to deliver exceptional results for our customers.
Estimated Salary:$120,000 - $180,000 per annum
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