Operations Excellence Leader

5 days ago


Pune, Maharashtra, India CoachX Full time
Unlock Your Potential as an Operations Excellence Leader

At CoachX, we're on a mission to revolutionize online learning. As a Senior Operations Executive, you'll play a pivotal role in shaping our day-to-day operations and driving the platform's success.

What You'll Enjoy:
Managing customer experiences that wow
Adapting to tools like Excel, Zoom, Crms, LMS, and Microsoft Office Suite for documentation and reporting
Leading by example and staying on top of all operations
Excellent time management, prioritization, and coordination skills
Focusing on numbers, documentation, and exceptional reporting
Effective communication and attention to detail

Responsibilities:
Overseeing daily business functions and customer communications
Maintaining a seamless onboarding process for new customers
Educating customers about our processes and enhancing their experience
Collecting feedback and closing loops to drive continuous improvement
Session calendar management, records maintenance, and trainer relationships
Certificate distribution, LMS management, and sales team support
Batch management, invoice review, and placement assistance
Saturday work-from-home for session management and placement record-keeping

What We Offer:
A healthy work-life balance
Regular shifts and flexible scheduling
Opportunities for growth and development
A supportive team culture
Saturday work-from-home with Sunday off

Join us at CoachX and become part of our dynamic team

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