Accor Guest Service Associate
4 weeks ago
Job Title: Guest Service Associate
Job Summary:
We are seeking a highly motivated and customer-focused Guest Service Associate to join our team at Accor. As a key member of our Front Office team, you will be responsible for providing exceptional service to our guests, ensuring a smooth and enjoyable stay.
Key Responsibilities:
- Provide warm and welcoming service to guests, responding to their queries and resolving any issues in a timely and professional manner.
- Manage the Front Office log book and shift reports, ensuring accurate and up-to-date records.
- Liaise with other departments to resolve day-to-day administrative and operational issues.
- Ensure all guests receive a swift, smooth, professional, and friendly check-in and check-out experience.
- Maintain a high level of customer service standards, consistently exceeding guest expectations.
Requirements:
- Diploma in Tourism/Hospitality Management or equivalent experience.
- Excellent reading, writing, and oral proficiency in English language.
- Ability to speak other languages and basic understanding of local languages an advantage.
- Good communication and customer contact skills.
- Service-oriented with an eye for detail.
- Ability to work effectively and contribute in a team.
- Self-motivated and energetic.
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