Housekeeping and Guest Services Associate

1 week ago


Pune, Maharashtra, India Accor Full time

Key Responsibilities:

The Front Office Coordinator will be responsible for providing exceptional guest service, ensuring seamless coordination and cooperation with all departments, and providing effective support to the team to enable them to provide a range of effective and efficient services.



  • Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
  • Interact with guests and personnel of the hotel in an efficient and friendly manner.
  • Provide effective support to the team to enable them to provide a range of effective and efficient services.
  • Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
  • Provide high level of service standards.
  • Ensure customer satisfaction through constant interaction and personalized service by providing effective amenities and services.

Qualifications:

To be successful in this role, you will need:



  • A relevant diploma / degree in Hotel Management.
  • Excellent multi-tasking, problem solving, service orientation and interpersonal team skills.
  • Displays high level of flexibility, initiative, sincerity and team work.
  • Knowledge about Opera would be an advantage.

Job Description:

The Front Office Coordinator will be responsible for ensuring that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service. You will also be responsible for cleaning the room, the public area, Executive Office etc., and other duties as assigned.



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