Guest Service Associate
6 days ago
Job Title: Guest Service Associate
Job Summary:
We are seeking a highly motivated and customer-focused Guest Service Associate to join our team at Accor. As a key member of our Front Office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.
Key Responsibilities:
- Provide warm and welcoming service to guests, responding to their queries and resolving any issues in a professional and efficient manner.
- Maintain accurate records of guest stays, including room assignments and special requests.
- Collaborate with other departments to ensure smooth operations and excellent guest satisfaction.
- Develop and maintain a thorough knowledge of hotel services and amenities to provide personalized recommendations to guests.
- Contribute to a positive and inclusive team environment, promoting a culture of respect and excellence.
Requirements:
- Diploma in Tourism or Hospitality Management
- Minimum 6 months to 1 year of relevant experience in a similar role
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced environment
- Self-motivated and energetic with a passion for delivering exceptional guest experiences
What We Offer:
As a Guest Service Associate at Accor, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. We offer competitive compensation and benefits packages, as well as opportunities for career growth and professional development.
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