Guest Service Associate

6 days ago


Pune, Maharashtra, India Accor Full time

Job Title: Guest Service Associate

Job Summary:

We are seeking a highly motivated and customer-focused Guest Service Associate to join our team at Accor. As a key member of our Front Office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.

Key Responsibilities:

  • Provide warm and welcoming service to guests, responding to their queries and resolving any issues in a professional and efficient manner.
  • Maintain accurate records of guest stays, including room assignments and special requests.
  • Collaborate with other departments to ensure smooth operations and excellent guest satisfaction.
  • Develop and maintain a thorough knowledge of hotel services and amenities to provide personalized recommendations to guests.
  • Contribute to a positive and inclusive team environment, promoting a culture of respect and excellence.

Requirements:

  • Diploma in Tourism or Hospitality Management
  • Minimum 6 months to 1 year of relevant experience in a similar role
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment
  • Self-motivated and energetic with a passion for delivering exceptional guest experiences

What We Offer:

As a Guest Service Associate at Accor, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. We offer competitive compensation and benefits packages, as well as opportunities for career growth and professional development.



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