Guest Service Manager

6 days ago


Pune, Maharashtra, India AccorHotel Full time
Job Title: Assistant Manager Guest Service

AccorHotel is seeking a highly skilled and experienced Assistant Manager Guest Service to join our team. As a key member of our hotel operations, you will be responsible for delivering exceptional guest experiences and ensuring the highest standards of service.

Key Responsibilities:
  • Lead the Guest Service team to achieve exceptional guest satisfaction and loyalty.
  • Optimize hotel occupancy and room rates through effective sales and marketing strategies.
  • Handle guest complaints and issues professionally and effectively.
  • Assist the Guest Service Manager in formulating new procedures and directives to improve departmental performance.
  • Conduct training for the Guest Service team to ensure they have the necessary skills and knowledge to deliver exceptional service.
Requirements:
  • Proven experience in hotel operations and guest service management.
  • Strong understanding of hotel operations, including front desk procedures, reservations, and outlet services.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • Strong analytical and problem-solving skills.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.

Remote Work: No

Employment Type: Full-time



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