Executive Guest Service Coordinator
23 hours ago
We are seeking a highly skilled and experienced Executive Guest Service Coordinator to join our team at Kolte-Patil Developers Limited.
About the Role:
- The successful candidate will be responsible for reviewing arrival lists, welcoming guests, and updating details in our system.
- A key aspect of this role is attending to special guests (e.g. VIPs) and responding to their inquiries in a professional and courteous manner.
- You will work closely with our sales team and VP operations to inform them about customer and visitor arrival information.
- Maintaining a high level of presentation and attention to detail is crucial, as you will be the first point of contact for many guests.
- This includes answering telephone inquiries promptly and transferring calls to the relevant representative, as well as collaborating with the sales team to provide necessary support in generating leads and assisting the sales process.
- Accurate and up-to-date client databases are essential, so you must be organized and efficient in maintaining this information.
- In addition, you will provide guests with information about amenities, areas, and venues, and promote our services accordingly.
- Key responsibilities also include maintaining complaint trackers, courier inward/outward trackers, stationary counts, and meeting room bookings.
- As part of this role, you will also have the opportunity to train, motivate, guide, and support your colleagues.
Requirements and Qualifications:
- A graduate with 4-7 years of relevant work experience in a similar industry is required.
- Candidates from a hospitality background will be preferred.
Compensation Package:
The estimated salary for this position is ₹8,00,000 per annum, reflecting the value we place on attracting and retaining top talent in this field.
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