Support Professional
1 week ago
About Mindpool Technologies:
">Mindpool Technologies Limited is a renowned development and digital marketing firm with over a decade of experience. We design tailored strategies and solutions for businesses, leveraging our diverse expertise and proven track record across various industries.
We are powered by a strong team of certified professionals, driven by innovative thinking and a unique approach that has helped numerous businesses expand and gain recognition. Our commitment to excellence is reflected in our ISO 9001:2015 and ISO/IEC 27001:2013 certifications, establishing us as a trusted technology partner to our clients.
About the Role:
This exciting opportunity is for an Associate Service Desk position at our Pune location. As a key member of our team, you will play a vital role in providing exceptional technical support to our global clients.
The ideal candidate should possess excellent English communication skills and have prior experience working on international voice profiles (inbound/outbound technical support). A minimum of 1-2.5 years of experience in L1 desktop troubleshooting, preferably with exposure to US-based clients, is preferred.
You will be responsible for managing ticket life cycles, resolving issues efficiently, and escalating complex cases when necessary. Your extensive knowledge of ACD, Citrix, AD management, and office/desktop troubleshooting will enable you to provide top-notch support to our clients.
As a Support Professional, you will work in shifts, ensuring seamless service delivery 24/7. This role requires flexibility, effective time management, and the ability to adapt to dynamic situations. Experience working with ticketing tools like CASD, Remedy, or SNOW is beneficial.
What We Offer:
- A competitive salary range of INR 4,50,000 - INR 6,00,000 per annum
- Opportunities for growth and professional development
- A supportive work environment that encourages collaboration and innovation
- Recognition and rewards for outstanding performance
Requirements:
To succeed in this role, you must possess:
- Excellent English communication skills
- Experience with international voice profiles (inbound/outbound technical support)
- L1 desktop troubleshooting experience, preferably with exposure to US-based clients
- Knowledge of ACD, Citrix, AD management, and office/desktop troubleshooting
- Ticket management experience, preferably with tools like CASD, Remedy, or SNOW
- Ability to work in shifts and adapt to dynamic situations
- Flexibility and effective time management
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