Global Student Housing Solutions Specialist
1 week ago
Amber is a leading student housing platform globally, helping 80 million students worldwide find and book full-time accommodations near their universities.
The RoleWe are seeking a highly motivated Operations Associate to join our team. This role will play a crucial part in transforming the student accommodation industry by making study-abroad journeys smoother and stress-free for students.
Key Responsibilities:- Lead Conversion: Proactively reach out to inbound leads, guide them through the booking process, and convert them into customers.
- Customer Interaction: Understand the unique requirements of each student and offer tailored accommodation options.
- Market Knowledge: Develop an in-depth understanding of student housing options, locations, and pricing to provide expert recommendations.
- Follow-Up: Build and maintain relationships with prospective clients through regular follow-ups to ensure closure.
- Collaboration: Work closely with the marketing and supply teams to streamline the booking process and enhance customer experience.
- Data Management: Maintain accurate records of customer interactions, inquiries, and bookings in the CRM system.
- Target Achievement: Consistently meet and exceed sales targets and performance benchmarks.
- Excellent verbal and written communication skills in neutral English.
- Active listening skills.
- Good time management and planning skills.
- Objection handling skills.
- Negotiation skills.
- Good call closing techniques.
- Proficiency in CRM or other similar software.
- Educational Qualification - Graduate.
- Minimum 60% required in academics.
- Experience in tele-sales or similar background will be a plus.
- Preferred industry experience in real estate, hospitality, business development or customer service.
- A competitive salary package with a performance-driven variable component (approximately $40,000 per year).
- Flexible working hours and remote work opportunities.
- A vibrant and collaborative work environment.
- Opportunities for career growth within a rapidly expanding global organization.
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