Client Relationship Manager
7 days ago
Are you passionate about building strong relationships with clients?
SBL Knowledge Services is seeking a highly motivated and experienced Client Relationship Manager to join our team.
The ideal candidate will have a proven track record of delivering exceptional client service, managing client expectations, and driving business growth through strategic account planning.
About the Role:
This is an exciting opportunity to work in a dynamic and fast-paced environment, where you will be responsible for developing and executing account plans that meet or exceed client objectives.
You will work closely with cross-functional teams, including sales, operations, and technical teams, to ensure seamless delivery of services and solutions that meet client needs.
Key Responsibilities:
- Develop and maintain strong relationships with existing and new clients to understand their business needs and preferences.
- Identify opportunities to grow revenue and expand client relationships through strategic account planning and upselling/cross-selling initiatives.
- Work closely with internal stakeholders to develop and deliver customized solutions that meet client requirements.
- Maintain accurate records of client interactions, issues, and feedback in CRM systems to ensure timely and effective communication.
- Collaborate with other departments to ensure alignment and consistency in client engagement strategies.
Requirements:
To be successful in this role, you will need:
- A Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- At least 2 years of experience in client relations, customer service, or account management.
- Excellent communication, problem-solving, and conflict-resolution skills.
- Proficiency in using CRM software and Microsoft Office Suite.
- Ability to work independently and as part of a team.
Bonus Requirements:
While not required, it would be great if you had experience in a customer-facing role, familiarity with client retention strategies and upselling techniques, and knowledge of digital communication tools.
What We Offer:
In addition to a competitive salary ($60,000 - $80,000 per year), we offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
We are an equal-opportunity employer and welcome applications from diverse candidates. If you are a motivated and results-driven professional looking to take your career to the next level, please submit your application today
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