Client Relations Manager
1 week ago
We are seeking a highly skilled Client Relations Manager to join our team at SBL Knowledge Services.
Job DescriptionThe primary responsibility of this role is to build and maintain strong relationships with our clients, ensuring their needs are met and exceeded. This involves acting as the primary point of contact, providing timely communication, and resolving any issues that may arise.
In addition to client relationship management, the successful candidate will be responsible for monitoring and tracking the delivery of services to ensure commitments to clients are met. This requires a high level of organization and multitasking skills, as well as the ability to work independently and as part of a team.
Key Responsibilities- Build and maintain positive relationships with clients
- Act as the primary point of contact for clients
- Resolve client inquiries and complaints efficiently
- Monitor and track the delivery of services
- Work closely with sales, operations, and technical teams
To be successful in this role, you will need:
- A Bachelor's degree in Business Administration, Marketing, Communications, or a related field
- Minimum 2 years of experience in client relations, customer service, or account management
- Strong verbal and written communication skills
- Excellent problem-solving and conflict-resolution abilities
- Proficiency in using CRM software and Microsoft Office Suite
We offer a competitive salary package, including an estimated $75,000 per year, based on the location and industry standards.
In addition to a competitive salary, we also offer a range of benefits, including health insurance, retirement plans, and paid time off.
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