Strategic Client Engagement Manager
3 days ago
We are seeking a highly skilled Strategic Client Engagement Manager to join our team at SBL Knowledge Services. In this role, you will be responsible for building and maintaining strong relationships with clients, ensuring their needs are met, and driving client satisfaction.
Key Responsibilities- Client Relationship Management: Develop and execute strategies to build trust and rapport with clients, acting as their primary point of contact and ensuring timely communication.
- Issue Resolution: Handle client inquiries and complaints efficiently, providing solutions or escalating issues when necessary to ensure prompt resolution.
- Proactive Client Engagement: Regularly check in with clients to assess their satisfaction, anticipate their needs, and suggest relevant products or services.
- Client Feedback and Reporting: Collect and document client feedback to share with relevant teams, assisting in the continuous improvement of services and processes.
- Service Monitoring: Monitor and track the delivery of services to ensure commitments to clients are met, and maintain a high standard of service quality.
- Cross-functional Collaboration: Work closely with sales, operations, and technical teams to ensure client needs are understood and met.
- Education: Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- Experience: Minimum 2 years of experience in client relations, customer service, or account management.
- Strong Verbal and Written Communication Skills: Excellent communication skills to effectively interact with clients and internal teams.
- Problem-Solving and Conflict-Resolution Abilities: Ability to resolve complex issues and conflicts in a professional manner.
- Proficiency in CRM Software and Microsoft Office Suite: Experience using CRM software and Microsoft Office Suite to manage client relationships and data.
- Ability to Work Independently and as Part of a Team: Strong organizational and multitasking skills to work independently and collaboratively within a team.
The estimated salary range for this position is $60,000 - $80,000 per annum, depending on experience and qualifications. We also offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
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